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Complaint Details
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Initial Complaint
08/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I bought a present for my mom via Facebook of the under neck cream, the cream stayed in my basket at checkout and the serum was purchased, although I deleted it. I emailed immediately and got an email 6 days later telling me I was delivered the item and had to start a return and a link. I click the link and of course, it tells me they couldn’t retrieve my order please email the support email-the same one who sent me the link! I’m tired of this run around it’s so inconsiderate of my time and hard earned money in this economy. While I wanted to still get my mom her present, at this point I want my money and to never do business with a shady company like this again.
Business response
10/10/2024
Hello. Our records show that this order was refunded in full on September 4th. We apologize for any delay or other inconvenience our team may have caused.
We do our best to provide excellent customer service, but we are growing quickly and we're not always perfect. We'll continue to refine our processes and add support reps in the hopes we can improve.
If there's anything else we can do to help please let us know.
Initial Complaint
06/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order # GP1****00 Order for GOPURE tighten and Lift Neck Cream Sample of Mini Dramatically Dewy Serum ordered on June 10th, 2024 order delivered on Sunday, June 16, 2024 When box opened only the mini sample of dewy serum was inside along with crushed up paper, the typed receipt. On June 14th, I contacted go pure support, they requested photos which I immediately sent along with a video. Received a response saying they would get back with me about either sending the cream or a refund, I prefer the cream and all other emails ignored, no more responses and no resolution since 6/16/2024. I have sent four follow ups all ignored.Customer response
06/20/2024
The Company sent an email yesterday apologising for the delay in response and resolution. They have shipped the missing neck cream. I will update to confirm once received. Thank you very much!Business response
07/01/2024
she contacted us on 6/16 advising that the shipment was missing items. We requested photos which she submitted. We then conducted our standard internal review and sent a replacement shipment on 6/19 which was delivered on 6/24.
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.