ComplaintsforAbsolute Airflow Inc

• Initial Complaint

  09/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a new **** system with new vent/duct install on 4/1/2020 Over the course of 4 years, we've called them to come out and check two rooms because the air pressure from those vents were very low. Each time they came, they said everything is working great and there's no problems, so if its not strong enough close the vents in other rooms we aren't using.Called a separate company last week to come look, and they went into the attic, took pictures and showed me that the ducts were not properly measured, were bent and dented, which is why the airflow is being blocked and not providing strong flow.I called Absolute Airflow to inquire about my warranty and service to have them come out and repair/reinstall the vents. At first they asked me if its for the **** they installed and I said yes, and asked what's wrong so I informed them. They told me the warranty department would call me back. 15 minutes later the same person called me back stating she couldn't find any service agreement or warranty for my install. I luckily kept the documents and had to email them over or else it "wouldn't be covered". The following day warranty called me saying they'd have someone come out to "check what the other company said" implying that its false even though I've had them out here 3 times for this exact issue on Monday 9/9/******* is now past the appointment time, and they never notified me if they'd be late or when they'd show up. Calling them, they continue to deflect and say that someone will call me ******** this point, it seems they are not taking a reasonable effort to deliver on their 10 year labor warranty.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  6/3/24, AAF came to my home to do a camera inspection. They insert their camera down my kitchen cleanout, and it "gets stuck" and the technician tells me that a spot repair has to be performed in order to fix my line & then a *************** can be performed on the rest. This contract is the only one I signed, for around $8,850, which guarantees ALL OF THE following work: spot repair, descaling, epoxy, and backfill with concrete.Spot repair is done (no backfill). When they put the camera back in, it gets stuck in a break and some techs are able to remove it. The main tech ******** ********* "****" tells me my contract is "void" because the ***************** CANNOT be done, & then that a new contract must be drafted for more work.They present a new contract for $15,000 now, saying the scope of work has changed. I review the contract & tell them I'd think about it for a couple days.The technician messaged or called me every day for 4 days, urging me to sign the new contract. I explained I need more time.Later, I tell the technician, ******, that I refuse the new contract due to high pricing & would be happy to pay for the spot repair that was performed (which was only part of the first, signed contract that was actually done). I asked him to notify his manager so that I could pay for the spot repair since it wasn't an itemized bill. I asked him 3 times for his manager. Nothing.I called the branch office & a receptionist assures me the manager would call me. No contact.The only thing I HAVE received, is REPEATED payment requests via ************ for the 1st/only signed contract, which included the spot repair AND descale/epoxy job for $8850. It EXPLICITLY states in their contract that it is ILLEGAL to request payment for services that are not performed. Both the manager and technician told me the descale/epoxy couldnt be done, so why would I pay for the entire contract? I tried to be fair & pay for the spot repair that was done, but no one will contact me.

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I paid approximately $20,000 for an air conditioning unit in May 2023. Since that time I've called the company approximately 12 times over the months to complain that the air conditioner does not cool the home on hot days. Although the company does come to the house, they have never yet resolved the issue.. *********** has a 10 year warranty on their product and Ive spoken to the managers multiple times and each time they promised to make me satisfied and honor their warranty and customer satisfaction guarantee. As of the date of this Friday, I have yet to receive a solution to the issue, which I believe to be an underpowered AC unit for my home. I asked if the company either upgrade the size of my air conditioning unit in order to appropriately heat, and cool my house or issue me a full refund so I can go and buy a replacement unit. Ive had other air-conditioning contractors diagnosed the issue and all have agreed that the unit is too small for the space. Iive had other air conditioning contractors, diagnosed the issue, and all have agreed that the unit is too small for the space. It is meant to cool and heat. as it has been almost over a year, I have no other alternative, but to pursue a remedy through the Better Business Bureau.

• Initial Complaint

  05/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new ** unit from absolute airflow in July 2023. The system stopped pumping cold air in April 2024 and they sent 5 technicians out to resolve the issue. After the 4th technician came to my house, without any of the first four technicians checking the system or the refrigerant, the technician told me that the ducting needed to be replaced to get cold air out of the unit. I paid for $7K worth of services for new ducting but that did not fix the problem of having warm air coming out of my unit instead of cold air. I had to call the company for a fifth time and they sent a fifth technician out to look at the problem. The fifth technician told me that the system should have been checked by the first four technicians and that they would have been able to see that the refrigerant needed to be replaced. This would not have required me to pay $7K for the ducting as the ducting had nothing to do with the temperature of the air coming out of the ** system. The fifth technician also told me that the technicians have not been properly trained by the company and that the company had let go a large number of technicians recently and most of the techs are undertrained or trained improperly. I do not want this to happen to another customer as I should not have had to pay the $7K if I could have had a competently trained technician come out the first four times. I hope this helps to avoid this type of situation with a future customer.

  Business response

  05/14/2024

  It is Absolute Airflows stance that we fully complied with the contract that both Absolute and Mr. ***** ***************** agreed to. 

  Customer response

  05/14/2024

  I do not agree with Absolute Airflows statement. They misrepresented the issue with our system and sold us services and materials which were not required. Their misrepresentation was due to their own negligence and not servicing our system as they should have. This was due to a defect in the services provided as they did not meet industry standards of a reasonable technician would. 
  

  it sounds like Absolute Airflow is unwilling to even decrement a percentage of the total costs we purchased and that is very disappointing to hear. I will be sure not to recommend this company to others and I do hope that other customers do not have the same experience. I also hope that Absolite Airflow provides better training to their technicians to avoid this situation with their customer base in the future. 

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My tenant was home while the Absolute Airflow tech, ***** came by to troubleshoot the problem with the ** unit that was no longer blowing any cold air. He went up into the crawlspace but never went up to the roof where the ** unit is mounted. He said that the ductwork needed to be replaced as it was narrowing the flow of air. The next ********************, who was Devons manager quoted me $8,563 to change the ducts and could start the work the following day so I called a different company for a second opinion and he checked the ** unit on the roof to determine that it was a faulty capacitor which he replaced that day and finished the job within 90 minutes. He charged us $418 and the ** was fixed.My tenant has 2 young children and did not have cold air in 100+ temps. How could the Absolute Airflow tech have checked the ** unit if he didnt even go up to the roof? When I asked ***************************, the ** General Manager for pictures, she said they are accessible through the website. When I emailed her to request an access code to review the photos of the techs findings, she never responded. She said that the capacitor was tested but could not furnish any proof. If we had gone by what Absolute Airflow was quoting us, we would have put our tenants well-being in danger and paid over $8k to replace something that didnt need to be changed out.****** offered to reimburse me for the paid diagnostic fee of $69 plus the actual cost of replacing the faulty capacitor $418 and asked where to mail the check totaling $487 but never mailed it. When I inquired about it she never responded to my follow up messages.I felt that the practices were deceptive. A capacitor failing is not uncommon so why wasnt it checked when we have a family with no air conditioning in 100+ temps? Why did they say the problem was the ductwork and quote a desperate customer $8,563 when it was a relatively simple fix? I feel they tried to take advantage of ******* tenants knowing we were vulnerable.

  Business response

  12/27/2022

  So in the technicians notes it states that the undersized ductwork is the root of the problem, while changing the capacitor will temporarily resolve the issue the high levels of static pressure will continue to negatively affect the system. I understand if there is an issue with our recommendations but we stand behind our recommendations for long term resolutions and to take on the liability of a new unit is something we take serious. Long term issues due to improper airflow can lead to countless future issues we can avoid.  

• Initial Complaint

  02/23/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  They came to do maintenance tun-up on my heaters and ******* me into getting new heaters after the supervisor named ******* B performed-fraudulent paperwork without my approval. I paid $15,000 for two heaters that do not work. The one upstairs does not come on at all the one downstairs comes on but the temperature never changes. They promised the equipment was going to be equivalent to what I had, but better. This equipment does not have a brand name or a serial number. I have a suspicion they are selling refurbished equipment for new. They claim ******* makes their equipment, but I cannot verify. They were dishonest in a numerous areas of the transaction. I am a senior citizen and feel violated and taken advantage of. Their installers appear to be fresh out of high school and they struggle to install the equipment. Reason why two days later is not working.

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