ComplaintsforGuy's Yard Design, INC

Paver put in in November 2021 finish and had issues at that time. During 2021 installation heavy rain came and washed the material that is supposed to adhere to the pavers. There where also design issues. He was suppose to design so that I could put a car on the other side where there is a driveway. It was not angled correctly and cannot drive car to other side. He stated that he did what I asked. *** stated that it was not a problem for the pavers with the rain. Now in 2022/2023 when heavy rains hit the pavers starting sinking and right after rain you could actually move them just by standing on them. Please see all emails and 2021 pictures showing all the material that washed out and 2023 pictures.I am concerned to have him fix the issues. It looks like there was no thought about drainage, spacing of pavers or anything else. It was a though the company just wanted to get in and out. The workers were disgruntled and complaining about the owner and I asked them to not talk with me about it for it made me not comfortable. So did the crew not have their heart in the job??? Owner did not seemed concerned about the work or fixing anything I asked. They just came in in 2021 and filled in areas with very little fill from all that washed away and he said he would have it sealed and said it did not need to be sealed. I did not want him coming back so I said no. if it did not need sealing and it was only for look. I was done with company and now 2022/2023 it all failed. I have appointment with ***'s Yard Design Jan 27, 2023. I want BBB support in making sure this consumer is taken care of in a timely manner and with good results.

I hired Guys Yard Design **** in 9/21 to do two projects. The front yard, I was sharing the cost with my neighbor and Guy knew them well. That job was completed.The second job was to put pavers in my backyard. 9/29/21 (see supporting documentation) I gave Guy a $1000 deposit towards the $3100 back yard job for the pavers. It was cashed 10/5/21. My printer was broke at the time so Guy brought me the contract to sign. I asked him to mail me a copy of the contract but I never received it.12/16/21 I left Guy a message asking when he thought he would be able to do the work. I did not get a response.12/22/21 I left another message saying I would like to get my deposit back or I would go to small claims court.****, who works for Guy, called me back, same day. She told me I had been informed it would take up to 12 weeks. I told her it had been 12 weeks. She told me they do not give refunds on deposits and if I wanted I could have the pavers delivered to my house. I asked her when they would be doing to job. She said the soonest would be Feb. 2022 and she would update me monthly. I never received an update.2/16/22 I texted Guy. See supporting documentation. He called me right back and said they were just talking about my yard and it would be done "next week."3/9/22 I texted Guy. See supporting documentation. **** called me back and said "Your pavers came in." I thought they got those in December? Anyway, she said my job was "next." She said they were finishing another job and my yard would be done "next week."3/17/22 I am getting the run around. I no longer trust this company and I want my money back.Thank you so much for your help.Sincerely,*****************************