ComplaintsforAccess Manufacturing
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Complaint Details
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Initial Complaint
02/17/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a truck canopy from access manufacturing. When The canopy was ready for delivery I drove down 650 miles to pick it up. When they went to install the ********* was determined that they built it to the wrong dimensions.They advised and told me they could build a new canopy and have it ready the next day. They agreed to pay expenses for a motel. Later that afternoon they called and advised it was complete and to come back for installation. I returned and they put it on my truck. After installation something looked off. I advised but by that point everybody from the shop had left. Upon a thorough review it became obvious that this was the original canopy that they used other parts to make work but that the canopy is way out of proportion front to back. The canopy should be level to the truck but it is taller in the back than the front and the front and rear radius are different. They claim this to be normal but show no other example of this design flaw.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.