Customer ReviewsforFarmers Insurance

We've had ******** coverage for Auto, Home, and Umbrella for five years. Although we have never had a claim, our total premium increased 25.5% for the next policy period. Coverage for our two autos increased 30.6% and 32.4% despite having a $1,000 deductible for Collision and Comprehensive coverage. We are drivers in our late 60's who have never filed a claim in 50 years of driving. We lived at our prior home for 30 years and never filed a Homeowners claim. ******** had increased our premium 61% since our first policy in December 2020.Each year, we increase our deductibles, decrease our coverage, and are still faced with 25% plus premium increases. Based upon ******** Claim processing history, it appears that they deny legitimate claims after soaking policyholders with high premiums for years. We're shopping for a reputable carrier with the integrity that ******** is lacking.

Please answer, is it unethical for an insurance company to delay a repair by taking several days or more than a week at times to respond to a Body Shop estimate and still charge the insured multiple months of premium? Is it ethical to send a $559 check for repair without any visual review of the damage & the actual repair estimate is $3,200? Also, how long should it take for the insurer to answer questions when questions are who will pay for the tow truck? Is it ethical that we are told to pay for upfront costs like the tow truck and car rental without knowing if we will see reimbursement? Rationale for uncertain answers include, the other insurance might reimburse you. The primary reason for delayed repairs at week ten is the slow response by Bristol West which is a policy sold by ***** *****.

It has been a while that I have issue with my agent and I am willing to share my experience as a review. I went to the agents portal page and logged in but it was not allowing me to make a review! So I Called Farmers Insurance customer service line, they said I can do that by sending the review to an a email! However I did it few months ago, I knew it wouldnt reflect. So I called again 2 weeks ago to follow up and make a request to talk to someone. They told me the Agent District Manager would contact me to discuss the issue. Its been more than 2 weeks now and no one ever called me. All these show how much Farmers Insurance is protective about their agents and doesnt care at all about their customers and how agents behave the customers!!!!!!!!!!I really do not need an ********************** whose agent is protected to disrespect me. I should change my insurance not just the agent. So if you want to have this insurance, please keep in mind that the agent is not there to help you. It is ok for them not to know their job. Make several mistakes. And at the end they are allowed to disrespect to you as well.

After having Farmers Insurance for several years, I am very disappointed in their customer support. I was involved in a fender ****** at a Lowes parking lot this past summer. The driver of the other vehicle claimed to his insurance company (Liberty Mutual) that both vehicles were backing up during the vehicle contact. This was not truthful. He was backing from his parking space and I was beginning to back into the space next to his. I noticed his backup lights come on, so I put my transmission into drive to avoid his hitting me. I was not quick enough and he backed into the rear side of my vehicle. I put this in writing to both Liberty Mutual and Farmers. ************** said the fault is ***** so no compensation would be awarded. Farmers determined that his insurance was 60% at fault and I was 40% at fault. I asked my claims administrator why I was 40% at fault and she said it was because we were both backing up. I again told her that was not true. She told me that their arbitration made the determination and there is nothing she could do. She told me I could pursue it in civil court if I wished.Farmers Insurance has shown me that they do not go to bat for their customers. They are only focused on making their money through premiums and not doing what is right and just.I DO NOT SUPPORT Farmers Insurance, and I do not recommend them to anyone.

Farmers Insurance is almost a fake insurance. I paid over $1500 per year for several years. But when my roof get storm damage, they said my roof is too old, and my replacement cost policy does not covered, even though my roof is not that old at all. They did not pay a ***** for my roof, but they sent me a closure letter said they paid actual value, which is zero dollar.I was so upset, and switched to different company.With my new insurance company for a year, then there is another storm damage, this new company does not cover my roof either, because they said the Farmers Insurance already paid me for the roof.What a Joke!!!Never buy Farmers Insurance. They only collect premium, but do not cover your loss when you really need them.