ComplaintsforBrookhurst Insurance
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Complaint Details
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Initial Complaint
11/28/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was involved in an auto accident with an ****** delivery van and their insurance keeps giving me numbers that ring as disconnected or they will just simply not call me back. The accident happened 2 months ago and it still has yet to come to a resolveBusiness response
02/10/2023
Good Day ************,
Our claims team have received this email regarding a complaint. I went to the link provided and see the below correspondence, dated 2/3/2023 stating that we had 10 business days to respond. The subsequent corresponded dated 2/3/2023 shows that complaint was closed as unanswered.
Please be advised that Brookhurst Insurance Services is not an insurance carrier. We are an brokerage. We do not handle claims here, we do not adjudicate, pay, process or have anything to do with any loss of any kind.
We sell insurance products to commercial customers. We do not insured or do business with Amazon. However, we do have customers that purchase commercial insurance products for there *********************** businesses. These are third party commercial businesses that have a contract with Amazon to deliver packages; on behalf of Amazon; but not as an Amazon entity.
If ************** was involved in a motor vehicle loss with an Amazon vehicle and contacted Brookhurst with a policy number or business name, we would be able to provide him the name of the insurance carrier; but ONLY if the policy number provided was for one of the clients we do business with. That is the only way we can search for the carrier a policy number or business name; other than Amazon.
Many individuals contact Brookhurst Insurance Services daily, due to being involved with a loss with Amazon vehicle or Amazon Flex drivers; we again we do not do business with these companies. However, a ****** search of who insures Amazon, will return Brookhurst Insurance Services. Again, we are not an insurance company, but an agents office.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.