ComplaintsforSlat Wood Panel Wall
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Complaint Details
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Initial Complaint
10/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This merchant operates under two different names. I was not aware it was the same merchant. I placed an order on ********************************* on Sept 8 for $1386.82 to purchase 10 walnut panels. The company sent 8 walnut panels and 2 black panels. I attempted to contact the merchant to exchange the 2 incorrect products by email and phone for over 2.5 weeks with no response. I placed a dispute with the credit card and they finally contacted me back. They are refusing to exchange the product until the dispute is dropped. I placed another order on *************************************************** on Oct 10 for ******** unaware this was the same company. They are refusing to ship this order until the dispute is dropped for the first order. I have not received the exchange or the other items ordered. The merchant is not responding again.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.