ComplaintsforSell Phones
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Complaint Details
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Initial Complaint
09/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Aug 23, 2022 I picked up my Apple Watch SE 44MM after Sell Phones replaced the cracked screen. They said it was as good as new. I went swimming with the watch on Sep 5 and it turned off immediately. I contacted the store on Sep 6 and they said to bring it in. I dropped it off on Sep 7. They called me on Sep 11 and said they replaced the screen and battery and it still will not turn on. They said I can pick it up whenever. I told them that it was waterproof before the screen was replaced and obviously not afterwards. They said they cant guarantee that an electronic with a replaced screen will be as water proof as a factory original and that everyone knows that. I told them that they should have told me that before I had my screen replaced and when I picked it up so that I wouldnt get it wet. They said they assumed that I would know that like all of their other customers. I believe they are responsible for replacing my watch, but at a minimum they should refund me the $169.33 that I paid them including taxes and credit card transaction fees. I definitely do not want to pay them for ruining my watch.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.