ComplaintsforReconstruction Experts, Inc.
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Complaint Details
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Initial Complaint
06/19/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On May 15, 2024, Reconstruction Experts (RE) met with Parkway *********************************** (PCHOA) representatives on the property to address the substantial completion of work PCHOA contracted with RE on April 3, 2023 (referred to as "the Work"). At that meeting, it was noted that during the course of the Work, numerous portions of the Work still required remediation and correction.On May 22, 2024, RE sent the Association a release of claims to include the $30,000 credit to the remaining balance due on the Contract. The Association conditionally agreed to the release upon confirmation that after application of the credit, the remaining balance due was $23,249.87.Unfortunately, during subsequent discussions, the Association received multiple invoices and information that contained incorrect balances for what the Association paid based on its records and what is still due and owing, causing the Association additional concerns surrounding the Contract and the Work.6/10/24, ****************** Law, legal representation for PCHOA, sent a letter via mail and email to *****************, the *** of RE. Attached to this BBB complaint.6/13/24, ************************************, the lawyer with ****************** Law, reached out via email and phone. No response from RE.6/19/24, ************************************, the lawyer with ****************** Law, reached out via email and phone. No response from RE.PCHOA needs RE to respond to ****************** Law, in an effort to close this project and end the contract.Attached is the letter from ****************** Law to RE. The invoice sent by ***************** 5/8/24. The Release of Claims RE sent to PCHOA 5/22/24.Business response
07/12/2024
Good afternoon,
I wish to apologize for the delay in responding, unfortunately the address linked to our account was not being monitored and we did not receive this complaint.
We are reviewing our file, and will provide a detailed response prior to EOD Monday 7/14.
Customer response
07/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. RE is a company we no longer seek to have any relationship with, as the company has acted in an unprofessional manner.
Sincerely,
*********************************Initial Complaint
03/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Reconstruction Experts was hired to do an investigation of our condo property by our HOA for an ongoing lawsuit. During this investigation they cut sheetrock in the ceiling in the hallway directly opposite our kitchen and also cut out part of the soffit on our patio outside of our kitchen window. It took them over 4 months to get the replacement soffit back in stock (back ordered). When the soffit came in they had to actually cut and knock out the original soffit completely. I could feel the movement in the room when the they were knocking out the original soffit and was concerned the large window would break. A few weeks after the installation small pieces of texture from my kitchen ceiling began to fall into the sink and on the floor.After living here 4 years I have never had this problem. I had a handyman come out to fix it because it was a minor problem. as a week or so went by it became worse. I called my contact, ******, at RE and asked that they please come fix this since I knew it had to be from the pounding during the installation of the soffit and hallway ceiling. He sent 2 men out who took pictures. He contacted me and said because it was not part of what they originally came to inspect they couldn't cover it and would have to invoice me and charge me to fix a problem that was created by their work in researching the pre-existing issues. He said that RE was not responsible for collateral damage caused by their work.Customer response
04/03/2022
Regarding my complaint ID ******* RE did come out and repair the texture on my ceiling last Friday April 1st so the issue has been resolved. Thanks, *****************Initial Complaint
02/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Reconstruction Experts (RE) were hired by my *********************** (HOA) to complete renovations on my condo as part of a wider project. RE has used a series of sub-contractors on the project.Work included exterior wall replacement as well as interior repairs.There have been a series of issues that they have been unwilling to resolve, as well as very poor workmanship.1 - Cut broadband cable and didn't replace. I had to have broadband company repair.2 - Moved external HVAC unit so as to be able to complete work. On putting it back, it no longer worked. Were unable to provide any proof that it worked when they put it back, yet refused to repair / replace. Instead blaming age of unit - it worked before they moved it.3 - Poor workmanship inside unit; painting - they have now had two attempts to complete. Dry wall work is of poor standard. Agreed with Project Manager that this would be resolved but it hasn't.4 - Damaged blinds during work and replaced with some that were incorrect sizes. Came back with 'correct size blinds' however these do not match the other blinds that they installed. Refused to replace correctly - offered $120 in compensation for 5 blinds. Cost including install would be significantly more. They have not responded further.5 - Painters used my units electricity to power their tools to work on another building.6 - Damaged an external storage bench / box. Initially refused to accept blame. Haven't received check to cover cost that I am supposed to have.7 - Escalated issues with local management - unresponsive.8 - Would regularly leave lights on and at times property unlocked at end of day. No care for the property.9 - Company's legal counsel contacted me refusing to accept responsibility.10 - Local project manager consistently denies agreed punch list items after they've been agreed during 'walk-throughs' of unit.Company lacks integrity. Poor communication. All round poor business ethics.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.