ComplaintsforAdvanced Dermatology Skin Cancer & Laser Surgery Center, P.C.
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Complaint Details
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Initial Complaint
05/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I visited this office twice in ******, ********. Once on March 1, 2024, and again on March 20, 2024. On both visits, I paid an in-office co-pay to my **** card for $30.87 each visit. I received a Bill from Advanced Dermatology but the second office co-pay of $30.87 was not reflected. I paid the outstanding balance of my invoice except for the $30.87 that was not properly credited.I called the local office and ************** over 10 times. The ************** says they have to contact their local location to confirm payment. I called the local office and they said Billing has to address it. Finally, on one call, the ************** confirmed the payment but said they need something else from the local office - but told me they see the payment and I wouldn't receive any more invoices. However, a week later, I received another past due notice of $30.87.Business response
06/05/2024
The patient was not seen at our practice. We have no record of him in our system. We called the patient and he confirmed that he was seen at Advanced Dermatology and Cosmetic Surgery, which is commonly mistaken for our practice and is just up the block. It is located at ********************************************************************************************** Please transfer this complaint to that practice.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.