ComplaintsforBest Friends Forever Pet Care
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Complaint Details
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Initial Complaint
12/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I used this service while I was away on vacation. A cat sitter would come by and make sure my cat had food, water, and a clean litter box. I saw on my security camera that one day the sitter brought 2 medium sized dogs into my apartment and had them running around off leash. Another day I saw him walking around with his p**** out as if he had just finished masturbating and he wiped the s**** from his hand on the wash cloth in the kitchen sink. I also found what appears to be s**** stains on the hand towel in my bathroom so I'm guessing he masturbated in my house at least 1 other time. I paid this company a total of $115 for the visits while I was away on this vacation. I have tried to contact them but the only phone number I could find *************) was disconnected and they have not replied to any emails. I tried emailing on 12/14 and 12/16. I also copy and pasted my email from the 14th into the message section on their website on 12/15. I have not heard anything from them. I have video of the dogs in the apartment and of the man walking around with his p**** out and wiping his hand on the wash cloth in the kitchen sink. I have thrown away the wash cloth, the bathroom hand towel and the shower towel that was hanging in the bathroom just in case and I hired a cleaning service for $174. I am attaching a screenshot of the email I sent to *******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.