ComplaintsforDone Plumbing, Heating, Cooling & Electric

• Initial Complaint

  09/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I scheduled a shower plumbing repair... While here, the plumber talked me into 'recommended' fixes to another shower and 3 faucets. All of the new 'recommended' fixes spring leaks and damaged my house. The 'repair plumber' came next day to repair them and scheduled mitigation services (fans). In 48 hours, the repairs sprang new leaks... The plumbers at Done are not good, and spend more time selling additional work than delivering quality services. I was the leaks to stop and all damage to be fixed.

  

  Business response

  09/25/2024

  Good afternoon! 
  

  We are truly sorry for what has occurred. One ****** we know on business is to own your mistakes and create a resolution. 
  Thank  you for allowing us to return and repair correctly. 
  At this time we are in process of repairing and will do what it takes to repair to your satisfaction. 

• Initial Complaint

  05/03/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Hello. I needed a plumber to fix my kitchen sink clog. I looked online for a company with good reviews. "Done plumbing, heating, cooling & electric "company had good reviews, so I decided to go with them. Big mistake! The guy who was one hour late for the appointment. took the pipes underneath the sink apart and didn't put them back together correctly. I didn't find out about it until I started my dishwasher. The water started gushing out underneath of my sink flooding my hardwood floors and cabinets. Took me a while to clean up everything and now I'm worried that I might need to replace the hardwood floors where the water leaked. Very incompetent stuff, untrained employees. My problem was easy to fix and they couldn't even fix this little problem. Please let other home buyers know do not use "Done plumbing cooling" company for their plumbing needs. Thank you!

  

  Business response

  05/05/2023

  Upon receiving the concern, a manager contacted the customer by phone to discuss the concerns and offer solutions. The manager advised we would schedule a technician to the service address to correct the issue. Our services were refused by the customer. We have refunded the full amount of the invoice to the customer as a final resolution.   

• Initial Complaint

  12/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hey, so I had done heating and plumbing replace my furnace on Dec 5 of 2022. After the work was finished I signed for all of the paperwork and the only invoice they would give me had the grand total of everything on it. I asked them to send me a real invoice with the actual number of how much everything is like hours worked, materials used and the furnace. They told them this is the real invoice but it's not so I've been calling them for the last 2 weeks and they refuse to send me a invoice or return my calls. So I kind lost on this. If done heating and plumbing says they are part of the BBB they might need to step it up on customer **********************.

  

  Business response

  12/20/2022

  We are asking that this be closed as out of preview due to price concerns. As a flat rate company, we do not breakout time and materials. Pricing was presented to this customer as an estimate and signed on 12/2 (attached), the invoice was then authorized and confirmed by signature as completed on 12/5 (attached). The customer requested a breakdown and we informed them that as a flat rate company this was not how we price our work and the inclusive price is presented as a flat rate task for completing the work outlined. We did provide a high level overview of job costs and overhead via email on 12/15 to which this customer called us a "trash company". After repeated phone calls and emails, this customer keeps asking for a real invoice, which has been sent multiple times.

• Initial Complaint

  12/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a hot water heater element replaced by Done Plumbing and Heating on 11/25 and sent the amount to State Water Heaters to process a warranty claim. I requested for an itemized invoice after State requested it from me to process the claim. The response was that they are a flat rate company. I can't get State to process this claim without the information requested.I was also billed to replace two elements and they only replaced one. I contacted Done and they told me that they would refund $100 for this. Over two weeks later, I have not received a refund and the person I spoke with had no idea.

  

  Business response

  01/10/2023

  This customer was issued the refund promised on 12/20/22. We apologize for the unintentional delay from our accounting department. A verification of this refund is attached.

  This customer requested a breakdown of the invoice for work performed, and we let them know that we do not breakdown our invoices as a matter of business practice. We offered to contact State Water Heaters directly, but this was declined by the customer. We feel this complaint should be closed as out of preview as the customer doesn't like our invoice layout but agreed to the price in writing, with signatures, before and after we performed work. Invoice with signatures attached.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩