ComplaintsforAffordable Tree Service, LLC
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Complaint Details
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Initial Complaint
10/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They came out and quoted me 480$ for a tree removal without ***** and full disposal of the tree, so I went ahead and hired them. When they came out to remove the tree, they asked if they could dispose of the trunk of the tree "the heaviest part" in my roll off. So being the nice person I am, I said yes. Well when it came time to pay them, they still charged me the full amount even though they did not dispose of the tree themselves but yet used my roll off to do so, and now I have to pay extra for the weight they added. When I brought this to their attention, they just complained. So really, they took advantage of my kindness and now I'm paying for it.Business response
10/05/2022
You are making this look so bad. We asked if we can put a few logs in the roll off because our truck was full as you saw. You agreed, it was just a few pieces. When we asked for payment you did say you didn't think you had to pay full price I then called you my self and said you had been ok with us dumping them you never mentioned anything about been charged extra for the roll of or anything otherwise I wouldn't have dumped them.know the roll off don't charge by the weight. I'm sorry for the miss understanding but nothing was ever said about you paying less or that you wanted to pay less. I just picked up the money my self and the logs are still there I can go take them out.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.