ComplaintsforNow & Zen
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Complaint Details
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Initial Complaint
11/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased an alarm clock through this company online on February 28, ********************* the amount of $178.90. (As a side note, I had purchased this exact same alarm clock some years prior, and when found it was not working presumed it was my fault and left the matter at that). I ordered a brown colored clock, and the clock which arrived in the "brown" box, was actually black upon opening. Nevertheless I proceeded to use the clock, following all directions and being careful with its delicate nature. There was a glitch immediately upon using it really, and after a couple of months I referred to the owner's manual warranty section, which states the clock "...is guaranteed against mechanical defect for a period of 12 months from the date of purchase proivded the clock has not been misused" stating furthermore that the company will "replace free of charge any clock found to be defective within the warranty period. If the clock breaks during the warranty period, please call or write us for a return authorization number (RA#) and return instructions." I emailed the company for the **** to which the first response was just brushing me off to go away, and the second response directed me to send the clock back in (no RA# was provided however).I sent the clock in via **** it was packaged securely, etc. and it says it was delivered July 12, 2022 at 9:43 am at "Met Customer".After waiting a couple weeks and hearing no response, I contacted the company via email again, to which they have now responded they never received my clock.Business response
12/09/2022
Hello,
We have not received this clock. Furthermore, we don't repair clocks. This clock can not be repaired and she was not authorized to send it back to us as if was more than a year old. Our warranty is one year.
Sincerely,
Tehya
Now & Zen
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.