1 Customer Reviews
Review from TINA B.
1 star10/20/2023
IF I COULD GIVE NO STAR AFTER WHAT JUST HAPPENED, I WOULD. THIS NAIL SHOP MUST HAVE SO MUCH BUSINESS, THAT THEY ARE TURNING PEOPLE AWAY. I HAD MY NAILS DONE ON 9/18, AND I WAS NOT HAPPY WITH THE WAY THEY TURNED OUT, SO I MADE THE ***** CALL TO ASK ABOUT GETTING THEM DONE AGAIN. *********, THE ****** WHO WAS THE ONE THAT DID MY NAILS, SAID THAT THE ONLY WAY TO FIX MY NAILS WOULD BE TO DO A TOTAL TAKE OFF. I LET HER KNOW THAT IT WAS OK, AND THAT I WOULD JUST WAIT UNTIL IT WAS TIME FOR MY NEXT SET TO DO A TAKE OFF. I MADE MY APPOINTMENT ON 10/13, AND THEN TODAY, 10/20, MADE AN ADDITIONAL APPOINTMENT FOR MY DAUGHTER, ONLY TO RECEIVE A ***** CALL THAT THEY DO NOT WANT TO DO MY NAILS AND I NEED TO FIND ANOTHER NAIL SALON, BECAUSE I EXPRESSED CONCERN ABOUT MY LAST SET OF NAILS. EVEN ********* SAID THAT THEY DID NOT LOOK GOOD!! AS A CUSTOMER, YOU SHOULD BE ABLE TO TALK TO THE PERSON AND LET THEM KNOW WHAT YOU DO NOT LIKE, BUT AT PAMPERED NAILS... THEY DO NOT TAKE KINDLY TO PEOPLE NOT LIKING THEIR WORK. THEY WILL ASK YOU TO GO SOMEWHERE ELSE. THE FUNNY THING IS, I WAS NOT RUDE OR IN EXPRESSING DISAPPOINTMENT WITH MY NAILS, SO IT IS A COMPLETE SURPRISE, BUT HEY, IF YOU DO NOT WANT TO TAKE MY MONEY, THERE ARE PLENTY OF NAIL SALONS THAT WILL. TREATING CUSTOMERS LIKE THIS WILL NOT GO VERY FAR. NAIL SALONS LIKE THIS DO NOT AND WILL NOT LAST, SO DON'T GO GETTING COMFORTABLE IN CASTLE ROCK PAMPERED NAILS. THERE'S ANOTHER NAIL SALON RIGHT AROUND THE CORNER. BYE.P.S. SINCE I SEE YOUR STANDARD ANSWER FOR A NEGATIVE REVIEW IS THAT THE PERSON LEAVING THE REVIEW NEVER VISITED YOUR SALON, BEFORE YOU GIVE ME THE "WE HAVE NO RECORD OF YOU VISITING *********" OR "YOU HAVE THE WRONG SALON", HEAD ON OVER TO MY ****** REVIEW FOR SCREENSHOTS OF MY CONFIRMED APPOINTMENTS AND THE ***** CALL I JUST RECEIVED FROM THIS BUSINESS.
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