ComplaintsforUnisa Inc

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Initial Complaint
10/01/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My student loan got transferred recently to this loan provider, Unisa, but they are completely unprofessional and have conflicting information about their business location which makes it extremely suspicious. They also have a very dated website and no option to enable security measures like 2-factor authentication. They also lost my student loan payment because they claim to have changed addresses and when I call them, they tell me its PO Box 4385, different than what is listed on their website. But this is different still than the address than the address sent in their communications and different from the one the BBB has on file. This business is so sketchy. I simply dont think I should have to reissue another check due to their disorganization and inconsistency, and Id like for my loan to be serviced by another company.
Business response
10/03/2024
Please note that your August payment was received and posted. When mailing in payment, please send to PO Box 4385. We are investigating the addresses listed on the website to ensure that they are correct and consistent.
Initial Complaint
09/03/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is purposely refusing to provide original documentation and purposely refusing to address my customer ********************** complaints and violations they committed.
Business response
09/04/2024
Please note that on 08/30/2024 per the school, your balance was updated to $0.00. Thank you.
Initial Complaint
08/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The collection company reported an account on my credit report. I was never notified of any debt they say I owe. The collection company has yet to contact me or show me a validation of the debt. I have reached out to the collection company disputing the debt, and they have yet to respond. It has been over 60 days, and I am still waiting to hear from the company.
Business response
08/21/2024
Please note that UWLA has confirmed the balance and can be reached at **************, but UNISA has decided to close the account and delete prior credit reporting which will occur in September of 2024. Thank you.
Initial Complaint
06/06/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to address inaccurate reporting on my credit profile. Your inaccurate reporting, including incorrectly labeling timely payments as late, has caused significant financial and emotional distress. I demand immediate corrective action and cessation of unauthorized information sharing. I also seek compensation for damages incurred.Please rectify this matter promptly. My account number is *********
Business response
06/07/2024
Please note that our records indicate that your balance was paid in full in May of 2024. Prior credit bureau reporting is scheduled to be deleted the first week of July 2024. Please let us know if you have any questions or need anything at all in the meantime. Thank you.
Initial Complaint
05/20/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am not liable for this debt with Institute for Business and Technology, I do not have a contract with UNISA INC, they did not provide me with the original contract as I requested.
Business response
05/21/2024
Hello, please note that a balance of $2,099.99 is confirmed and a ledger is attached. Prior credit reporting has been deleted scheduled for 06/01/2024. Thank you.
Customer response
05/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
04/28/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This student loan randomly showed up as overdue on my credit report, yet the company is not even showing any way to make a payment online or via mail. This was a private college (*********************** College) issuing fraudulent loans, that has since become a "public" school. I have never seen this loan information until I received notice on my credit that it was past due. Also very confused how they can declare my "loan" past due, but not allow any kind of payment.
Business response
04/29/2024
Hello, ********, we service your 2006 Federal ******* Loan from *********************************************** ******************* at the school is standing by and available to answer any questions you may have at **********************.
Customer response
04/29/2024

Complaint: 21636992

I am rejecting this response because you marked my account past due on my credit report, but offer no way to make a payment.

Sincerely,

*****************************
Business response
05/03/2024
Please note that per the loan status of pending assignment to the ********** of ********** payment can be made directly to *********************** University and administrator ******************* at the school can assist. Thank you.
Initial Complaint
02/29/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Unisa is handling my financial aid account. I have payments set to auto pay monthly. I got an alert from credit monitoring that one of my accounts was reported as 30 days delinquent which dropped my credit score 108 points. I got no notification from unisa that my account was delinquent nor advised of changes to payments that were needed. On February 28th I checked my account statements and last was from first week of January which had no indication of delinquency nor payment change. Unisa has significantly damaged my credit rating due to their negligence in not advising me of any delinquency nor of any change to payment schedule.
Business response
03/01/2024
Hello, please note that per Charter College on 02/29/2024, your account was updated, and we are putting through a deletion to prior credit bureau reporting the first week of March 2024. Please let us know if you need anything else at all. Thank you.
Customer response
03/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
UNISA should exercise greater caution and put in place notification systems before they take reckless actions against students credit reports.
Initial Complaint
02/27/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to address the distressing discovery that you have been sharing my nonpublic information with credit bureaus, resulting in inaccurate reporting on my credit profile. This violates my privacy rights under 15 USC 1681 section 602 and 15 USC 1681 Section 604 A Section 2, which mandates written consent for such actions.Your inaccurate reporting, including incorrectly labeling timely payments as late, has caused significant financial and emotional distress. I demand immediate corrective action and cessation of unauthorized information sharing. I also seek compensation for damages incurred.Please rectify this matter promptly. My account number is **************
Business response
02/28/2024
Please note that the school has approved a credit bureau deletion which will occur the first week of March 2024. Please note that the school has confirmed your balance that is being serviced, and we are able to assist with repayment. Thank you.
Initial Complaint
01/11/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
i went to ********* school of massage therapy and health careers school back in 2013 ********************************************** the mail from unisa and ********* school of message therapy and health careers showing an invoice of $451.00 mailed to me saying that if i dont pay it they will report it to the credit agency's. The issue is this is completely fraudulent, i have not went to this school in 11 years and even 11 years ago i went for a few days and left berceuse they lied to be about the accreditation of the school and they told me they wouldnt charge me if i decided to leave within the first two weeks but they did charge me and they over charged me. However all of that has been over with and was not on my credit or in any way still active. They shouldnt have my information any longer and i dont owe them a thing i suspect either this is all a scam or they are stealing my information and withdrawing loans to use for themselves in my name. please help ! UNISA is a loan origination i believe the information on the letter state as follows phone ************* website borrower.unisainc.com email ********************************************************* the school is called ****************************************************** in ********* ** address ************************************************************************
Business response
01/22/2024
Please note that the school responded today and approved that your balance be closed. As of today, your balance has been updated to $0.00 and prior credit reporting will be deleted in February of 2024. Thank you.
Initial Complaint
10/03/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
9-25-23 I received an email from UNISA in regards to financial aid I owe back to ******************, I first emailed them, then called, was told I had payment due by 10-01-23 and that it could not be lowered. I called back yesterday to set up payment, I was told I had a payment due on 9-1-23 that wasn't paid and they sent a slow pay to the credit bureaus, I was extremely upset as I emailed and called them last week, I've never received any type of communication prior to this email Sept 25.I can make my auto payment for 3rd each month as I am on SSI, I want UNISA to remove any slow pays from my credit, listen to the phone conversation last week , look at the email i was sent, neither says anything about a past due, payment due 10-01-2023.
Business response
10/04/2023
Please note that your balance was sent for servicing in July of 2023 with a first due date of 09/01/023. ********************* of ****************** is available to assist with anything at ************.
Business response
10/04/2023
Please note that your balance was sent for servicing in July of 2023 with a first due date of 09/01/023. ********************* of ****************** is available to assist with anything at ************.
Customer response
10/09/2023

Complaint: 20691073

I am rejecting this response because:

Sincerely,

***********************
Business response
10/19/2023
Please note there is nothing to respond to. ********************* of ****************** is available to assist with anything at ************.
Business response
10/19/2023
Please note there is nothing to respond to. ********************* of ****************** is available to assist with anything at ************.
Customer response
10/20/2023

Complaint: 20691073

I am rejecting this response because: I would like to speak to ************** at ******************, I've left her a message in regards to this matter, I'm on SSI $1060 a month, I have custody of my 15 year old Daughter, we moved from ******* after we ************* to a tax credit property in ******** **. We always short on bills each month, I cant finish my degree, my GPA 3.5 7 classes to graduate. My meds are $12000 a month, I was in the hospital a week in February I would like to Pay Trinity not the collection company, they were sending correspondence to my old house and Threatening to put slow pays on my credit.

Sincerely,

***********************
Customer response
10/26/2023
I've spoke to ************* ****************** says there will be no slow pay on my credit , bills were sent to wrong city a d address prior to an email I received stated due date 10-01-2023, my payment stating this month are $50 a month and to be drawn out auto pay on the 2 ND if each month.I receive SSI and am unable to pay prior to the 2nd. Please confirm with **************
********************* Trinity******************
************
**********************

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