ComplaintsforMonte Vista Co-Op
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Complaint Details
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Initial Complaint
10/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Employees from store stealing items from *** shipments made at this store.This store has a *** shipping desk. The person shipping our *** package witnessed what was put into one of the packages. The package was never delivered. Thirty days later *** indicated that the package had been refused, which was not the case, as our son never received the package, in fact *** showed that the package never did reach ********** at all. The **** said that the package was damaged and returned. We picked up the package from the store and it was in the same box we shipped. We opened it and where the item was supposed to be it was stuffed with packaging materials. the item was gone. It has been stolen.Caveat to all potential customers wishing to send packages through *** at the MonteVista **** is that the employees at that store cannot be trusted.Business response
11/02/2022
After reviewing video footage of the *** counter we did not observe any employee opening any package or removing any item from any customer drop offs. We regret that your package was not delivered and that items that you intended to be shipped were missing. Our employees strive to offer the best customer service and honesty when dealing with our valued customers.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.