ComplaintsforUCHealth Primary Care

• Initial Complaint

  04/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On January 9,2020 I was admitted to ***************** (owned by UCHealth) in ****************, **, diagnosed with Weineke- Korsakoff syndrome. I was discharged on January 22, 2020. The total amount of the bill was : $100,587.29 with a discount of $45,264.29 leaving a balance of $55,323.00. I have paid $36,241.21 on this bill leaving $19,081.79 balance. My account number with ********************** is ************. On November 1, 2023 I sent a financial hardship letter with proof of income to UCHealths business office in ******, *****. That letter was ignored. I then sent another financial hardship letter with proof of income to the patient advocate at ***************** in **************** on December 17, 2023. That letter was also ignored. On January 4, I received a notice from collection agency *********** in ********, **, sent from Portfolio Recovery in *******, **. When I sent an email to *********** requesting validation of the debt, they emailed me an itemized statement from UC Health, along with a Consent Agreement. I did not know the Consent Agreement existed as I had never received a copy of it from UC Health, also when the agreement was signed allegedly by me on January 9, 2020 I was completely mentally incapacitated due to the Weinike-Korsakoff syndrome. The Consent Agreement is a contract. The law states that anyone who is coerced or mentally incompetent (as I was) cannot be held accountable to said contract.

  Business response

  04/12/2024

  Dear Better Business Bureau:

  UCHealth - ***************** strictly adheres to patient privacy laws which prevent disclosure of patient health info or billing details to a 3rd party or a public website like the BBB. The hospital addresses all complaints directly with patients, and we make every effort to reach reasonable resolutions when we receive a complaint or concern from a patient. A billing manager will address this complaint directly with the patient.

  Sincerely,

  ************

  Escalation Manager

  UCHealth 

• Initial Complaint

  09/14/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have been trying to get someone to call me for weeks. Dr ******************* and his team is not taking care of my needs. I have been having issues with prescriptions with them sending the right medication through. My thyroid meds they sent in as a name brand which it should have been generic because then it would have been free, but I had to pay $75. They sent over a referral to get a in office sleep study done and my insurance denied it and said I had to do an at home sleep study, so the sleep study sent in a referral request June 29th to ************* team, and they are claiming they never received it. The sleep study was thru UC Health as well so not sure why they have such a lack of communication. Now ************* won't call me he wants me to set up another appointment so I will have to pay for that and take time out of my day to meet with him. This could all be fixed over the phone. I would like a refund for what I paid for my first visit because he didn't do anything for me and now, I will have to see a different doctor and a refund for the $75 because they sent in the wrong medication to my mail order pharmacy. I would like to have ************** bosses read my messages that I have had with his team. It's a joke. Each time I talk to someone it's like they don't know anything that is going on. Even with ************** I told his team about the sleep study issue and then he gets on to tell me to make an appointment. duh I already did that. Now he wants me to get labs and to see him. not doing that either because I want a doctor that doesn't waste my time.

• Initial Complaint

  04/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I received a UCHealth surprise bill for a routine annual checkup on 3/13/2023, which was a preventive healthcare visit already paid for by Tricare. The bill improperly claimed that it was also an outpatient office visit, resulting in a $90.67 balance owed. (Acct **********. This is a change from the previous years when my annual checkups were billed only as a preventive visit. For the 3/13 visit, I scheduled and received only the usual preventive checkup. In my four phone conversations with four different people at UCHealth since late March, including with my doctor, none have been able to explain what non-preventive treatment or procedure I got billed for. The insurance claim code in question, *****, is a new item that had not appeared on my previous years annual visits.The reasons offered to me for why the visit exceeded the bounds of preventive care came directly from the 3/13 doctors notes, which literally also says, Patient here for annual physical on the first page. The specific reasons cited: Cholesterol, vitamin D, colorectal discussions. I saw same doctor at the same ********* clinic since I was 55. Cholesterol, vitamin D, and colorectal screening discussions ARE among the preventive things that keep me and millions of others in my age group healthy. Whats new is UCHealths attempt to generate more revenue by double-billing the preventive annual physical.On 4/21, I was informed that the UCHealth billing review I requested ended with no change to the bill. I was disappointed but not surprised by the result of this internal review.On 4/25, I spoke on the phone with ****, the manager at the ********* clinic. She offered the idea of a courtesy adjustment to the bill and said she would call me back. I have not heard back.I can provide other details as needed.On the basis of these facts, I seek to have the $90.67 balance deleted from my UCHealth account

  Business response

  04/28/2023

  UCHealth strictly adheres to patient privacy laws, which prevent disclosure of patient health info or billing details to a 3rd party or a public website like the BBB. We address all complaints directly with patients, and we make every effort to reach reasonable resolutions when we receive a complaint or concern from a patient. A billing manager will address this complaint directly with the patient. Thank you.

  Customer response

  04/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  I consider this complaint resolved, as UCHealth contacted me directly, and my bill was deleted as I asked for.

  Sincerely,
  

  
  *****************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩