ComplaintsforD-3/A-OK Appliance Service Inc

• Initial Complaint

  11/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In October 2024, I contacted Whirlpool about my refrigerator, which was not cooling and caused all my food to defrost. Whirlpool referred me to D3/A-OK Appliance Service, ***** who scheduled a technician visit for October 17, 2024.When the technician arrived, he admitted he was unsure of the issue but decided to replace the compressor and cooling element, stating it would take a week for parts to arrive. A week later, he replaced the parts, but the appliance only worked for one day. Once again, my food spoiled, and water gushed out when I opened the freezer door.I contacted Whirlpool the same day, and they sent a different company, Appliance Repairs in ****************, to investigate. This technician immediately found the problem and noted that the previous repairs by D3/A-OK made the situation worse. The technician explained that the modifications, such as unnecessary line additions and removals, left my refrigerator nearly unrepairable.I contacted D3/A-OK and spoke with their manager, *****, to address the issue. He was rude, dismissive, and failed to offer any apology for their poor service. When I requested compensation for the spoiled food, he sarcastically said, "Good luck with that," and hung up on me.This experience has caused significant inconvenience and financial loss. I had to replace spoiled food and take time off work to accommodate repair visits. Discussions with others revealed that many have had similar negative experiences with this company, indicating a broader pattern of incompetence and poor service.I am requesting compensation for the spoiled food and an investigation into D3/A-OK Appliance Service******'s business practices. Their lack of professionalism, poor workmanship, and unaccountable management must be addressed to prevent future incidents. There needs to be an investigation of their practices including training and qualifications for technicians and management behavior when dealing with customers

  

  Business response

  11/19/2024

  The unit did have a sealed system repair we were not allowed to make a trip to see what was wrong with the unit a furthermore the unit was under a Whirlpool warranty they might have a food loss policy as we have not had one since we opened the business in 1958. I am puzzled at the comment of Their lack of professionalism, poor workmanship, and unaccountable management must be addressed to prevent future incidents. There needs to be an investigation of their practices including training and qualifications for technicians and management behavior when dealing with customers.  Please look at ****** reviews on our business and its clearly a different picture then you have tried to paint.  I would say that with over 2800 reviews and a 4.7 rating while servicing over 320 homes per day in THREE states we are more than competent and professional.  In closing to clarify we will not be reimbursing for any food loss and with you the best in your future appliance repair needs.
  
  Regards,
  
  ****** Kunau 

• Initial Complaint

  10/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Their repairman was out for the 3rd time to diagnose and possibly repair our Maytag washer. We've paid them $643 to date since July 19, 2024 and yet the washer is still not working. We could have bought a new washer for that amount. I questioned the repairman about charging me another $130 for his service call on October 9, 2024 (the 3rd visit). He told me not to pay him and he would have his manager contact me. Instead of contacting me, the manager authorized an additional $19 late fee be tacked onto my invoice. This is unethical but they won't reverse the late fee due to "policy". I never said I wouldn't pay the service fee, I just wanted the manager to call me per the agreement with the repairman. But I refuse to pay the late fee.

  

  Business response

  10/14/2024

  Late fee will be removed and link for the service call will be sent for payment.

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was issued a ticket # from ******* for a factory authorized repair and D3 appliance was the only authorized repair center. D3 scheduled a date for repair WITHOUT contacting me first and that is the beginning of my complaint. I called them to schedule a time and day that worked for me and was told that I need to commit to a full 8-5 appointment time. I resisted to that policy and it was that resistance that got me flagged. I attempted months later to contact ******* once again and was issued a new ticket # which was again sent to D3. D3 told me that I was still flagged and service would not be provided to me. It's sad that a business can basically hold a grudge against a person for a disagreement. Fortunately, ******* has since acquired another service center. I hope that they will provide good service since D3 is over sensitive to a potential customer questioning their scheduling process.

  

  Business response

  03/22/2024

  Yes we schedule 8-5 and send out timeframes the end of the day before the appointment, we service close to 300 consumers a day between ******** and ********** and receive pushback maybe 3 times a year.  We do at times fire a customer and again we have that right and it may happen 2-3 times per year,  I am glad the issue was resolved by another company and wish them the best.

• Initial Complaint

  01/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had 5 visits from D3AOK to repair our ice maker. Each time there was a problem. Luckily ********* was able to provide parts. At the last appointment the service technician was in a hurry as it was the day before Thanksgiving. He rushed the job. During that appointment he did not place the hose for the drain in the correct place. Because of that the drain leaked and caused a flood into our basement. We have attempted repeatedly to contact the company and the owner via email, text and phone to no avail. They have not responded in any manner. I have provided photos of the damage. As well I have a video that explains the problem that occurred.

  

  Business response

  01/09/2024

  During that visit all waivers and releases were signed stating if a leak was to occur that we were in no way responsible.  We obviously created such forms so that when the plumber when building the home does not allow access for us to view if the drain hose is in the standpipe we have zero liabilities in this matter. Perhaps the consumer as ************* the contractor of the home so they can repair their craftsmanship.  **** care and Happy New Year !!

  Customer response

  01/10/2024

   
  Complaint: 21081371
  
  I am rejecting this response because:

  The technician had clear access to the drain. Every other time D3 was out to work on the icemaker the drain was placed correctly.     He did not place the ice maker and drain back in place properly on the last visit  He was clearly in a hurry to finish the job without checking his work  
  

  Additionally D3 has never responded to any of  our requests to discuss this matter until we filed the BBB complaint  

  D3 needs to stand by its work and take responsibility for errors clearly made by its technician   

  This argument from D3 does not stand  

  
  Sincerely,
  
  *****************

  

  Business response

  01/10/2024

  D3 has responded many many times in prolonged phone communications on this matter to the consumer, management has handled this situation sufficiently as did the technician who had all waivers signed and as well a leave behind leak strip left with the unit.  Having built in high end appliances myself there is always risk when working on built in units and thus the reason it is an industry standard for high end service companies to have such waivers for just these type of situations as there is always the unknown how the ********** were installed when the units are concealed.  

  Customer response

  01/12/2024

   
  Complaint: 21081371
  
  I am rejecting this response because:

  The technician rushed the job, did not check his work resulting in the leak into the basement   This person had worked on this ice maker 3 times previously and was familiar with the configuration   There were no leaks previously 

  
  Sincerely,
  
  *****************

  

  Business response

  01/21/2024

  Again all releases were signed when removing this unit and care taken as much as we could however ONCE again let me clarify we have releases for just such reason with built in units.  I am unsure why this is so difficult to understand why we have in place such processes.  

   

   

• Initial Complaint

  11/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I called D3/A-OK Appliance Service **** on 10/11 to look at my stove that was not heating. There were several poor communication issues that came up after scheduling the appointment. The tech came out to my house on 10/12, diagnosed the problem and said they would have to order a part, however it is backordered and he had no idea when it might be available. He said that I had the option of taking the part number and looking around myself and then cancelling the order he placed. I received a text that the part wouldn't be in until the day before Thanksgiving (the tech had let me know that after it comes in they probably wouldn't be able to install for a week or two after). I need my oven for Thanksgiving cooking, so I followed the tech's advice and searched the part online, found a genuine ******* brand new part online for $100 cheaper, in stock, delivery promised in less than a week. I ordered that part and called D3/A-OK and asked to cancel the backordered part and get a refund for that and the pre-paid labor. The person on the phone put me on hold, checked everything out, came back and said ok, I just had to pay the original service fee for the tech coming out because they were refunding that too. It was a lie, they never charged me in the first place, but I agreed because it would not be right to not pay for the tech to initially come out. The next day (11/2) I wrote a review on ****** of the experience. It wasn't great, but it was honest and not inflammatory. The owner wrote a passive aggressive response to the review, not actually addressing any of the issues I had. I lowered my rating after that response due to his behavior and the continuation of poor service from his company; I also posted the review on Yelp and BBB. Several hours later I receive a text from D3/A-OK stating that they are no longer going to refund my money. This is clearly retaliation for my reviews as everything was in order before them.

  

  Business response

  11/06/2023

  Tell us wMonday, November 6, 2023
  
  It is correct that the Factory part is on backorder not only through ******* directly but as well ******* who is our other factory Authorized distributor.  The consumer was charged for both the service call of ****** and the parts and tax as we request prepay on all parts prior to ordering to negate the very few situations we are not responding to.  There is as well a signed work order stating all payment for parts are final which is correct so if the consumer chooses yes, the part will be delivered to his home per his resolution request.  The credit card charge has been disputed by the consumer as well. I have responded back to that dispute clearly stating if the charge is reversed the account will be sent to collections as breach of contract.  I am thankful we have very few situations like the above as we continuously have an amazing rate of customer satisfaction scores within the cities and states we perform service work in and as well with the manufacturers we are factory authorized for that itself is evident in the fact we received the BBB award this year as one of the top 25 companies in the **************** are for customer satisfaction.
  
  Take care,
  
  ***********************;hy here...

  Customer response

  11/06/2023

   
  Complaint: 20818283
  
  I am rejecting this response because:

  I was charged $129.95 for the original service call to have the tech come out to my house, $296.78 for the bake igniter, $24.34 for the sales tax and $144.45 for the future labor that would have been performed to install the part, but was not. As the response states, the signed invoice is very clear, especially where it states labor was charged. I will accept the part delivered to my house by the date previously told to me by the company, the email they sent me stated that it is promised ETA 11/22/23, and I will need a refund for the labor that was never performed in the amount of $144.45. Since theyre not able to cancel an order that hasnt shipped out yet, this should not be an issue. If the company rejects this offer and attempts to keep the labor charge for service they never provided, I would be more than happy to take them to court for breach of contract. It absolutely wouldnt be the first time Ive had to so and I am very prepared to go that route. A company cannot accept money for parts and service but then not deliver the parts and service and not refund for services not performed.

  
  Sincerely,
  
  *************************

  

  Business response

  11/07/2023

  Once he closes the credit card dispute and it is noted with our processor I will mail the consumer a check in the amount of 144.45.  His part will be delivered to his residence once we receive the part off of the backorder status however dates are estimated by manufacturers.  In closing if I read one more word about going to court that is exactly what we will do however it will not be small claims court but rather a real court room setting to allow him to lawyer up and I will request he forward any correspondence to my attorney and will at that point share that contact information.  ***********************;

  Customer response

  11/10/2023

   
  After speaking to my credit card company, *** decided to reject this offer and just let the credit card dispute proceed. D3 is asking to trust that if I cancel the dispute I will get the part at some point and will get a check mailed to me. Given that the first time the company told me do this and youll get the refund and then didnt follow through after I did what they asked makes me think that the exact same thing would happen again. In speaking with the credit card company they let me know there is no reason I would need to cancel the dispute first, the owner has several options to resolve the dispute and offer a refund or credit at the same time. The part is still back ordered through ******* and nothing has shipped. Assuming D3 still has the order in, they can just cancel it without penalty. In fact, when speaking with ******* yesterday I learned that they dont even bill/charge for the part until it is shipped and it can absolutely be canceled at any point. Even if it had shipped ******* has a 60 day return policy with no re-stock fee. I wanted to check with the other distributor he said he gets ******* parts from as well, *******, and it turns out they dont even deal in ******* parts. D3 has had no financial loss and would have none by canceling the order. They say they cant refund parts, however no one ever received a part, no parts were ever shipped, no parts were ever billed, except to me. The owner states he will send me to collections and *** for breach of contract. He may proceed as he sees fit. Being told I will have to go to court and lawyer up is not the threat or intimidation that he seems to believe it is. Ive had representation from multiple law firms in **************** and ****** for over a decade and we have had civil cases in district court in **************** and ******, as well as ************************* and the ******** Supreme Court. In fact the only civil court I havent been a part of is small claims court.
  
  *******************

• Initial Complaint

  09/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, Im a veteran and senior citizen. A local appliance repair store didnt fix my refrigerator and now wants to turn me over to a collections service. I had paid up front, but my credit card company was able to get my money back to me. But now they want to turn me over to collections. Problem: On May 24th, D-3/A-OK Appliance Services, *** charged me $449.74 for a repair they said they could do and then could not finish the repair even after 45 days. They incorrectly diagnosed the problem as a defrost thermostat (tstat) just by looking inside the freezer, then later said it must be the defrost heater. They failed to test suspected failed components and incorrectly stated that repair parts were not available. After 45 days of no repair, no answer to a text and $449.74, I bought the part on July 3rd at nearest part store (Appliance Factory Parts) and installed. I called D-3 on July 3rd and spoke with ******* to obtain a refund. ******* said she was not authorized and forwarded me to owner ******** voicemail at 1:30 pm. He never called me back. My money was refunded by my credit card company, but now D-3/A-ok threaten me with a collections agency in a letter recieved on September 13th. Reference # seems to be ****** Notes:1. Tech should have tested all **************** instead of guessing which was bad. The defrost heater is easy to test with a simple meter.2. Fast initial service points to how they could have operated in a timely matter if they cared to. Caring was absent afterwards for 45 days 3. I attempted to communicate with a text and a call. I called them and my call was forwarded to the owner, ******, but he did not return my call.4. I feel disrespected as a veteran, a senior citizen and a human being. 5. If the problem was just with a bad technician, or "supply issues" the owner would have called me back.I hope the 10 supporting documents I selected correctly uploaded.

  

  Business response

  09/20/2023

  Hello yes you are correct that the account has been sent to collections this as well was communicated in the credit card dispute.

  The job total was ****** and **** can look at attachment *************.pdf it states heater ok'd by ****** this would had been no charge to the consumer.

  I am semi retired at this point and have on staff two service managers that were involved in this and that's as far as it needed escalated was to them not the "owner" as they have full capacity to handle escalated issues.

  At this point the consumer has the parts installed for that original ticket and as well trip charge and labor incurred it was ******************** to not accept the resolution and dispute the charge with his credit card company which resulted in a bill back against our account, I as well have a choice as a business owner to send such accounts to collections as there is payment due for services rendered.

  I as well have many family members and friends  who are senior citizens and veterans however they also understand that if you don't pay a bill things escalate to a collections level.

   

  Regards,

   

  ***********************;

   

   

   

• Initial Complaint

  04/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called them to have my fridge looked at because the lights were not working. I explained that another company had come and couldn't fix them. the owner said they could so he sent somebody and when he showed up told me that he didn't want to mess with it since somebody else had already tried. He would not leave my home unless I paid so I had to just to get him to leave. I called manager to tell her this , ***, and she ignored me. Later I called again to try to resolve this and I thought they cared to my surprise they don't just ignored me so I disputed this with my credit card and they agreed with me and then they sent me to collections. I called again to try and get this resolved and the owner just doesn't care. So they sent somebody to me to tell me this in person just to charge me?1 why not tell me this on the phone? well that would be free right?? so they send people just to bill? that is not right!!! I wouldn't have an issue with paying if they attempted to fix it and if they couldn't then bill me but the technician didn't even look at the fridge so this charge is unacceptable!

  

  Business response

  04/24/2023

   

  Please see the response to the ****** review already provided the ****** is now due to the collection agency she paid the ****** and approved the charge and then turned around and disputed with her credit card company 

   

  Tell us Response from the owner2 days ago
  Hello ******* thank you for the review and the chance to respond. I personally have never spoken with you, however we do record 100% of our calls and I have listened to the call you made in and spoke with ******* whom is a CSR you had asked him if there is a chance we could fix the lights and he stated possibly but we would need to send a technician out to verify which we did and you did not want to proceed so we charged the trip fee of ******. Now here is where it gets interesting you then asked your credit card company to dispute the charge and it was noted if it was disputed it would be sent to collections which we did do. The ****** trip charge is not a profit center it is basically a break even charge when all the expenses are tallied to get the service vehicle and technician to your home. Take care and have a nice weekend ! ******..

  Customer response

  04/24/2023

   
  Complaint: 19962706
  
  I am rejecting this response because:

  So if you, the business owner heard all the recorded calls then you would be aware that ****** and I spoke about the fact that when your technician came he refused to look at the fridge because a different company had come to try and fixed it before. When I called to hire your company for this I had explained this and I was told that you guys could fix the lights. so we scheduled the service call but like I have explained multiple times, your technician refused to do it which I find it to be odd since this is his job. So he would not leave my house unless I paid him. So after he left I called and spoke to *** and said she also found this strange and would talk to you and would call me back. She never did so that is why I disputed it with my credit card and they ruled in my favor. Then your company has the nerve to bill me. So I called and thats when I spoke to ****** several times trying to get this resolved and then he informed me that you had sent me to collections . Your business doesnt care about customers clearly otherwise you would have tired to get involved to resolve this in a amicable way. But you didnt ! I have no reason to make this up or to not to pay if the job would have been completed. I also dont see why I would hire you just to say dont fix it now that you are here all of this is ridiculous.
  
  Sincerely,
  
  *********************************

  

  Business response

  04/26/2023

  Please see below per the technician .............................

   

  
  ********************************* Tue, Apr 25, 6:22?PM (14 hours ago)
  
  
  to me
  
  I diagnosed the refrigerator. Told the customer what the issue was, LED power supply. Customer told me that it had been replaced that that couldnt be it another company had come out and told them that there was a broken wire in the cavity of the unit. I checked power to the LEDs and theres no power to the LEDs because the board is bad. The customer then told me they didnt think that the control board would fix it. I collected service call and left. 

   

   

  Again we would not be here is she had not disputed her credit card transaction, 

  She has wasted hours of my staffs time and now my time over this and I am requesting this dispute be closed as I am not responding further to this and she can as well deal direclty with the collection agency on this matter.

   

  Regards,

   

  ***********************;

   

  Customer response

  04/26/2023

   
  Complaint: 19962706
  
  I am rejecting this response because:
    Okay so now this technician diagnosed my refrigerator ? That is completely false. He did not even look at this appliance. He told me very clearly that since somebody else had looked at it he was not glowing to mess with it. And now I am wasting their time ? I can not believe the nerve from these people to call clients liars. Why would a costumer do this ? They are the ones that have wasted my time. This could have been very simple! 1-I called the company to come and look at my appliance, 2- someone comes to my home and diagnose it, 3- the appliance gets fixed and the costumer pays. 4- end of interaction . Not say we came and she had us come just to say no and now she is westing out time. What kind of business is this ?! You guys should not be in business as far as I am concerned. I will also make something ******* clear here, this is not about the money. I am very well off in fact building currently a home worth several millions dollars. I can prove this . This is not about that, this is about the principal of how you are conducting business and how you are treating your customers. And now calling them liars? Your technician DID NOT EVER looked at my fridge. Didnt even touch it. 

  Sincerely,

  
  *********************************

• Initial Complaint

  10/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a ******* fridge. In April of 2022 the ice maker froze up and stopped making ice (a known issue with this fridge). ******* sent D3 to fix. After a month of waiting the parts arrived and a tech showed up to replace. The tech was not knowledgeable about the process at all and it showed. I had to point out a part of the new kit that needed adjusted to fit, otherwise he was going to order another (the same) kit. The ice maker worked until late July 2022, and then it would work intermittently. I followed all the steps for the previous instance for troubleshooting, and by September 2022 it stopped working and completely froze up. ******* sent D3 again to replace the ice maker kit again. Only this time while the tech was thawing out everything he cracked a freon line which caused the entire fight to become inoperable. He also found that the previous tech did not plug in a fan, which is most likely the cause of the first kit failing. We lost everything in the fridge and freezer within 48 hours, including a stockpile of breastmilk for our infant. Contacting D3 did nothing. They don't care that between the inexperienced tech and the second fix we no longer had a fridge. The supervisor refused to speak to me. Started the day with an ice maker issue, that was more convenience issue, ended with a 2500$ piece of metal and a "sorry your fridge is broke".

  

  Business response

  10/14/2022

  Hello ****,
  
  Sorry for the delayed response to this complaint as I had been out of town last Friday to this Wednesday, that being said lets come up with a solution that is fair to both parties.
  

  I have to admit this is new territory for me as we have never had to compensate for an appliance since we opened in **** however after digging into this ***** did cause that line to break so my apologies for your frustrations.  I as well have placed my service manager on probation for the poor lack of urgency to your issue.
  

  What I have been told so far is ******* has offered you ****** towards a new unit, is this correct and if so please forward me any documentation and communications between you and ******* on this matter  stating so for my records please my email is ************************************
  

  What is a realistic number you are seeking for the food loss I know if my fridge went down I would have a lot of freezer food that had managed to stay in the freezer until the point of freezer burn. 
  

  I did do some research and reached out as well to my insurance agent to find the depreciation amount on appliances (again new territory for both of us here), he stated like anything there is depreciation and appliances basically are 50% the first year and then 10% each year after with a life expectancy of ***** years.

  Have you as well already purchased a new fridge and if so please email me the receipt for that purchase.

  In closing do some math **** and lets begin to work through this, I am a fair person not only in business but as well in life, after listening to the recorded phone calls you as well seem like a fair person who is not looking to pull one over and have a realistic view of the situation.
  Talk to you soon!
  
  ***********************

• Initial Complaint

  09/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We recently had D-3 come to our home to repair a dishwasher under warrantee. On their second visit to complete the repair they failed to adjust the door springs and when you open the unit, the door drops hard to the ground. My wife called and explained the issue but they pushed back, telling her we would need to submit a new claim.It is ******* clear to me that they do not stand behind their technicians work - only wanting an additional warranty claim so they can make additional money.POOR AND UNACCEPTABLE BUSINESS PRACTICE.FINISH THE *** NOW!!

  

  Business response

  09/21/2022

  Hello ****, this is the policy of your contract company and actually a safety net for you to have recourse if you over time continue to have issues with the unit.  The theory of "so we can make additional money" is a false pretense as YES you are correct is under warranty through your contract company and after you contact them for a new service order we will return..... again these are not our rules however the rules of the paying customer your contract company.  For the statement as well ******** clear we do not stand behind their technicians work" actually we do an incredible job of standing behind out work thus the reason we have been operating since **** and take a look at our ****** reviews they are outstanding considering we service over 220 customers a day throughout the Front Range, the I-70 corridor from **** to ************** including Aspen and even our ********** branch in ***********.  In closing we are happy to help you and "FINISH THE *** NOW" however we need the approval from the contract company you have that we contract with.  If you need more clarification feel free to give me a call however its a very simple process to bring closure to your service issue.  

   

  Regards,

   

  ***********************;

  Customer response

  09/21/2022

   
  Complaint: 18054850
  
  I am rejecting this response because: D-3 service ABSOLUTLY did not properly adjust the dishwasher door during their service visit.  A failure of full and thorough service - PERIOD.  I could care less how long you have been in business or how many customers you service each and every day.  Your service on our product did not meet quality standards and for us to have to call a third party company to not only schedule an appointment to have you come FINISH THE *** but also to have to pay an additional deductible is about as unprofessional as it gets.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on 9/2 the technician replaced a part of the icemaker in the fridge, To replace out the inside panel part of the fridge. The technician had his computer on the right side of the fridge on the side of the doors. The replacement. After completing the replacement I noticed the next day the refrigerator door was scratched several times where the tech had his computer. The fridge was installed in April 2022 and has not moved since it was installed and did not have any scratches prior to this. The fridge is over $4K. The company has said they will sent a tech out but essentially nope, they are not taking care of it

  

  Business response

  09/07/2022

  As explained in the extensive phone conversation with one of our CSR's yesterday the ticket was signed as equipment has been left in good condition free of damages, defects or leaks.

   

  We have the ticket signed for a reason to avoid issues just like this fortunately situations like this are very far and few as we service right at *************************************************************** over two years.

   

  My apologies for your frustrations in this situation.

  Customer response

  09/08/2022

   
  Complaint: 17930223
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  

  Business response

  09/09/2022

  I apologize however we are not replacing her door.

   

  Regards,

   

  Travis 

  Customer response

  09/12/2022

   
  Complaint: 17930223
  
  I am rejecting this response because: they scratch the doors when doing the repair so I will not accept until they have been replaced.  
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩