Business ProfileforPerkins Motors

9/14/24, brought my 2018 Jeep Grand Cherokee to Perkins Motors for an oil change. Service writer said motor mounts were leaking & needed to be ***laced. Showed me ****************** stated Jeep should be brought in before the first of the year. Neither service writer or technician reviewed any other part of the inspection with me. On 10/3/24, I was unable to start my car and had it towed. Mechanic's diagnostic indicated a cylinder and found coolant in the cylinder. He noticed weep hole in the water pump had been leaking for some time. ***************** was completely dry. Found dried coolant that leaked on the engine. The coolant leaked completely over time causing engine to overheat and ultimately led to complete engine failure.The mechanic asked when the last time was that my car had been in for a service. He asked if a low level of coolant was noted. Upon review of my paperwork from Perkins on 9/14, the coolant had a yellow indicator that meant, "May Require Attention." The mechanic shared with me that coolant is a semi-permanent fixture in a car and that a low amount of coolant in a car with a low number of miles such as my Jeep should have been a red flag. Additionally, my Jeep had a check engine light on at the time of service. This was also not addressed anywhere in the service notes and was not discussed with me. At the service appointment on 9/14, I was not notified directly about the low coolant in my Jeep. Neither the service writer or mechanic brought this to my attention nor explained to me that a diagnostic should be run immediately to determine the cause. It was also not explained to me that a coolant leak left unaddressed could have catastrophic consequences. Due to Perkins Motor ******************** negligence, my Jeep's engine overheated when I attempted to start it on 10/3 and is now completely destroyed.I emailed Perkins 10/7. Reply from *** who would forward to service. No contact. Followed up email 10/8 requesting ***ly. No ***ly.