Customer ReviewsforService Street

Had my front brakes serviced at the Quincy ******** in Aurora. Had to take the vehicle in multiple times due to issues with the work done. My rotors are just over a year old and only have ****** miles on them, and Ive already had to have them replaced! I do not recommend having your vehicle serviced here EVER!!

********,I apologize for your experience at our location. I pulled up your original repair order from August 2021. I also see you went back to the location and they replaced your brakes again in October 2021. If you are having any issues with your breaks from the replacement any of our Service Street locations would be able to help assist you in determining what the issue may be going on with your brake system on your vehicle. Your brake pads and rotors are covered under our 5 year ****** warranty. Sometimes there are faulty parts that manufactures make and don't last as long as they should. This where our warranty comes in so you wouldn't have to pay for repairs that you have recently had completed. We have another location in Aurora that would be happy to assist you in your concerns with your brakes. Once again we do apologize for any inconvenience that this may have caused you. Thank you Service Street

Similar experience to what someone else posted about a break job. My wife upon taking our 2016 ***** to Service Street for an oil change (2nd visit) was told the rear brakes urgently needed to be replaced at a cost of $700. I told my wife we would take the car to the dealership for a coolant exchange because it was needed and to see if they found anything as part of their multi-point inspection. We did not say anything to the dealership about the brakes according to Service Street. The report from the dealership was that everything was in good order INCLUDING THE BRAKES! I mentioned to my wife that there were several red flags: 1) front brakes wear faster than rear brakes, and 2) the typical cost to replace brakes per axle is between $150-$300. We shared our experience with our family and now theyll be going elsewhere.

To whom it may concern:I would like to apologize for your experience at our location. Customer came into location for an oil change. 2016 ***** Civic with ******. We measured a 3mm pads on the rear brakes. We recommend replacement of brake pads, rotors, and a brake fluid flush. We recommend. Pads and rotors and labor were quoted around $500 plus brake flush and taxes. Approx. $700 total. This is standard most vehicle brake jobs.

Customer ********************** was good, *********************** on the other hand was not. I took my ******* Sonata to the peachtree corner location because my gas hand numbers was jumping up and down and smelling like gas. I was told to live my car there for a few hours for a diagnostic. I get a message on my machine from ***** talking about is the fuel pump system they had to replace he gave me the price, it was around **** something i told him to fix it, he told me it be done by the end of the day, cool. Got a call got there to pick up at check out it was another price it came up to ****. Ok cool put it on my ***************** The next day same thing, but worst this time I get no numbers nothing gas light blinking constantly . reach out even sent a video to show it. I was told to bring it back in. Okay I decided to drive it for a few more days cause I know sometimes you have to drive it so many miles to reset. It never reset so I called and talk to ***** again about it he told me to bring it. Got there, check in and minutes later he stated they need to keep it up to four hours. Okay I called a ride to go to work. Got a call he giving me old story the system is a good system, its registering and send a signal but its an electrical problem we have to take it out ship it off for 6 to 9 weeks which you will be without a car and itll be anywhere from $22-$2500. Hmmmmm okay Im on my way. Pickup my car, the next day check Engine light come on okay go get the code read it comes to to the Sensor on top of the fuel pump. Reach back out, ***** again answer the phone and I tell him and he goes back telling me the science story he told me yesterday which not making any sense but OK I guess cause Im a female he feel like he can get over. I reached out To a certified mechanic and he said h*** take a look at it I took in my car on Monday and I got my car back and it was fixed he told me I need to reach out to them and let them know to give me my money back.

To whom it may concern:********************* had her vehicle into our shop on 6/18/2022 with a concern of leaking gas and the gas gauge not working. We performed a diagnostic and the technician noted the fuel pump was leaking and would have to be replaced. We noted the fuel pump and fuel sending unit were one assembly and would fix both of the vehicles concerns. ********************* picked up her vehicle once repairs were completed and both issues were corrected. On 7/8/2022 ********************* came by and stated her fuel gauge was not working again. We performed a free diagnostic and the technician noted the fuel level signal was not being received by the main PCM module and therefore the module would have to be replaced. This part was on backorder and was not available to purchase at the time and was on the expensive side. ********************* stated it was more than she wanted to spend so we gave her a few options of how to manage the situation. ********************* had another mechanic perform a nontraditional patch to the system to bypass the fault we are unable to perform due to our warranty and liability. We corrected the issues she was having on 6/18/2022 and unfortunately the failure she experienced on 7/8/2022 was unrelated to the repairs we completed. ********************* is not due a refund in this case as we completed the necessary repairs to correct her concerns. The repairs we completed are covered under our 5-year 50,000-mile warranty. Thank you, Service Street

That information is incorrect, it was not fix, I was never told a part was on back order. And a mechanic never perform a nontraditional patch to the system to bypass the fault.. you never corrected the issues. ***** told me told me it was another which was incorrect. I would like a full refund

Staff was friendly, mechanics lack knowledge outside of basics like oil changes. I came in looking to get a job done, took them multiple days to find any issues. They said the could fix it for an outrageous amount of money. Upon further inspection with a ************** the issue was clearly visible. I feel as if my time and money were wasted. In summary, inspection fee was paid no work was done or real information was given.

To whom it may concern,I would like to apologize for your experience at our location. We always strive to offer great service to all of our customers. Although sometimes challenges arise while trying to determine a problem with a vehicle. We strive to offer the best solutions for our customers. We value your time and feedback.Thank you Service Street.