ComplaintsforInfinity Heating & Air, LLC
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Complaint Details
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Initial Complaint
05/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In July of 2023, we had a new AC unit installed by this business. Then in August 2023 the unit stopped working. They sent a repair tech who said he found the issue and repaired it. Then early in September 2023 the unit stopped working hey again. Another repair, another assurance of permanent resolution. Late September 2023 - same thing. Claimed theyd finally found the root cause - a faulty coil and utilized our warranty to replace. Replacement done late October. Now May 2024 - unit not working again. This is the fifth time for a new installation where we are sleeping in the heat, and losing faith in the skills provided by their technicians. We are evaluating switching to a new company and requesting compensation from Infinity for services rendered by the new company.Business response
06/26/2024
i am so sorry i just see this text on that complain what can i do i finely went my self to address this issue it was a so easy fix that my techs didnt figure out a simple replacement of the filterCustomer response
06/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I am still disappointed that an AC installation resulted in 6 subsequent failures resulting in multiple inconveniences for our family. I do not believe he has competent employees and should hire more reliable professionals before assigning them to jobs.
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.