2 Customer Reviews
Review from Sam A
1 star06/07/2024
I have been with this credit union for over 10 years, through all of life's hardships. I can count on one hand how many times my account has been negative or even received an insufficient funds charge, and not once have I asked for any type of loan. Recently, I had some car trouble and paid the shop upfront. I filled out an application for a personal loan, asking for less than what I make every two weeks and got denied due to a collection that is years old and currently in dispute, and student loans that show as current. I am very disappointed in this institution and will be closing my account.Review from Don K
1 star05/04/2022
I recently bought a car and was being financed by this organization. I reached out to them and provided my banking info for the monthly payments. After a month and a half I get a call saying they had not received my payment. I was transferred to another number and was on hold for 30 minutes and was then disconnected. I called back and after another 30 minutes, and a robot told me to leave a call back number and they would call me back. After not hearing from anyone, I called and waited again for someone. In the meantime I got a email response from the organization, saying that they had no record of me giving them my banking numbers.When I got finally got through to another representative, I was told that they did have my banking info but it was never set up. I was then talked through setting it up. I ask to talk to a supervisor.I was called back by a gentleman who said that he understood, but said thats the way call centers are and thats a normal time to wait. Really? I am tired of spending that much time just to get an answer. I would not recommend doing business with the newly renamed ******************
Zing Credit Union Response
05/10/2022
Thank you for taking the time to write a review and for the feedback given when you spoke with our Assistant Vice President of Retail. We apologize that your experience did not match our expectations and will use your feedback to improve our processes.
Customer Review Rating
Average of 2 Customer Reviews
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