3 Customer Reviews
Review from Sandy S
4 stars10/17/2024
I had a good check-up for glaucoma eye pressure with Dr. ****** she is a good eye specialist and answered all my questions and concerns. I was a little put off by the long wait to see her as there were few clients in the facility. Apparently Dr. ***** may have been the only *** there today. I have received excellent care from ICON and feel they are standouts in the eye care field. I have had two cataract surgeries there where stents were implanted to control eye pressure. Working well. I'm grateful for their excellent service and their friendly staffing.Review from Tammy R
1 star05/10/2023
I totally would not recommend this place to others, I've called about 9 or ten times with no call back. I had to go back to vision works to get a call back from icon icare. I finally got in my appointment was at 9:00 but when I arrived they told me they changed the appointment to 10:30.. I was there until after 1:00 pm so I was late for work. The sx scheduler told me she would call to schedule the surgery but I received no such call. I came at 9:00 am day of surgery and they informed me the ** was scheduled at 11:45 because they are running behind. The lady that came out to talk to us was very rude she said if we didn't like it we could wait longer! Had I read these bad reviews before hand, I would have went to a different place.. ??Review from Gene G
2 stars03/18/2022
I'm unsure if I have overrated then, but I decided one star would be if they blinded me. This place is a factory where you are shuttled from machine to machine with no explanations. Eventually I got to the surgeon, **********. He would not look me in the eye, constantly looking at the floor. I asked about the anesthetic and told him I what I needed because I have had other procedures. He blew me off and told me I would get a different kind. After considerable problems with staff, I got to talk to the anesthetist and got what I needed. I almost went elsewhere, but didn't want to delay cataract surgery any longer. Though I requested lens for being far sighted, I got ones more like near sighted. To cap it off, 1 1/2 years later, I received a ******* letter from a collection agency for a **** I never had received. My insurer screwed up and so did Icon. The billing lady was very nice and apologetic, but Icon overall was a far different place than the *********. practice was when ********************* owned it. Icon, a chain of 5 eye factories, acts just like most chainsmediocre service and dubious eye care.
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