ComplaintsforNomad Properties

• Initial Complaint

  08/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Business was refusing to refund the $99 listing deposit. When i was on the phone with the agent, they told me if there was no result, they will refund the listing deposit But after 1 month of listing without any result, I decided to withdraw the service but they refuse to refund. Their agent is deceiving customer into getting more business and taking away money and did not produce result.

  

  Business response

  08/20/2024

  Thank you for reaching out. As is clearly stated in our Terms of Service, the $99 fee is only refunded once your property successfully leases. Nomad incurs many costs in marketing your property. If you do not ultimately become a Nomad customer, we must recoup those costs. Therefore the $99 is only refunded when you become a paying Nomad customer. 

  Customer response

  08/20/2024

   
  Complaint: 22161649
  
  I am rejecting this response because:

  The sales agent was saying on the phone that nomad will refund $99 if the listing was not able to find any tenant and if I would like to cancel. If that is not the case, your agent should be clearly say that  

  
  Sincerely,
  
  *********************

• Initial Complaint

  07/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company was hired for property management by my landlord ********* LLC for a rental property in ************, *******. Before my rental payments became past due I contacted Nomad's collections liason *********************** over 5 times asking to setup a payment arrangement with my landlord. I have no way to confirm if he ever sent those requests to my landlord and when I requested on voicemail for access to my recorded calls I never received a call back. My landlord proceeded with a court eviction citing she was never contacted to setup a payment arrangement. When I contacted my landlord directly prior to her seeking the eviction she informed me she pays Nomad to handle such requests and I should contact them. With all the recorded calls between TuTu and I, how has she never been notified of my request for a payment arrangement? On 7/30/2024 *********************** promised to call me before he left the office for the day with an update on the payment arrangement his "office manager" was working on but he never followed through on his recorded promise. My account accrues late fees everyday the balance isn't paid and I was only given 5 business days to respond to the court clerk. My time is being wasted and I now have an account balance of over $5,500 dollars, $1345 of which are for legal fees I shouldn't have to pay because if he had followed through and contacted the landlord for a payment arrangement prior to her filing the eviction I would not be in this position! I shouldn't have to pay those court costs and I still need access to my recorded calls there, someone needs to answer for this! I am in jeopardy of losing my home!

  

  Business response

  08/20/2024

  Thank you for reaching out. Unfortunately, you are in violation of your lease. Nomad has not received any rent payments from you after repeated conversations. Our team is happy to waive a portion of your late fees and legal costs if you are able to make payment on your account. Please be in touch with Tutu and we can work with you on a solution together. 

• Initial Complaint

  02/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Housing/rental, every time I apply for an application they email me basically saying its been already reviewed and that we need to find another place to live. In this stressful time I dont need to be wasting my money on incompetent professionals who cant tell me what is exactly going on with a property. Very unprofessional business model.

  

  Business response

  02/21/2024

  Hi -- thank you for letting us know. Unfortunately we can't control if a property has already been leased. The property owners that use the Nomad platform are ultimately in control of the timing of the lease. However, if you believe you were incorrectly charged for any application fees, please reach out to us and we can issue you a refund. You can email us at ***************************************.

  Thanks,

  The Nomad Support Team

• Initial Complaint

  02/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We signed an agreement with Nomad in 2022 for guaranteed rent for our property in ****** and pay 7% for 36 mth term for this service. After the first year lease their tenants caused over $10k worth of damage and took us two weeks to get back into shape (hardwood floor damage, drywall damage, broken shelving, plaster damage, etc). They refused to pay guaranteed rent during this time and also delayed payment of guaranteed rent until property was rented which negates the agreement we signed stating we would get paid every month the unit was rent ready. They now only pay us on the 7th of each month instead of the 1st as our initial conversations agreed to. This misses our mortgage payment window by 5 days. They have not been easy to work with on any of this and kept saying we only get paid when the unit is rented yet I have a signed agreement saying we are guaranteed rent monthly. I had to go back and reread the contract several times to ensure I was not mistaken given the push back I received from them to honor the agreement they made with us. We would like reimbursement for the lost rent from their tenants as well as our rent payment being paid on the 1st no later than the 5th per our initial conversations.

  

  Business response

  02/06/2024

  Thanks for your message. We will certainly honor the guarantee for any period of time that the property was unrented and in rent-ready condition. Per your Master Lease, Nomad does not guarantee rent when your property is not in rentable condition. We are happy to work with you to make sure you are compensated accurately. 

  We pay all of our owners on the 5th of the month every month. Sometimes it takes 1-2 days to clear your bank. Please email us at *************************************** and we can assist further!

  Thank you,

  Nomad Support

  Customer response

  02/09/2024

   
  Complaint: 21252010
  
  I am rejecting this response because as documented in the attachment. We used to receive payments before the 5th and the payment date was changed without notice and is not in alignment with the contract we signed. 

   

  The un-rentable time was a direct result of the severe damage caused by Nomads tenants. We rent to Nomad and they sublet to their tenants as extra protections for homeowner" as detailed in our contract. The state Nomad's tenants left the property in (broken shelving, holes in drywall/plaster/ wood floor damage, uncleaned, etc.) made the property un-rentable. We had no control over the damage caused by their tenants so it does not seem in alignment with the "protections for home  owners" statements in the contract. The contract  for if the time unrentable is due to issues with our property (IE if we had improvements to make or our property). The damages caused by their tenants should be covered under their protections. Happy to re-provide damage photos (already provided to Nomad) if needed. 
  
  Sincerely,
  
  ***************************

  

  Business response

  02/15/2024

  Hi *******,

  Thanks again for your thoughts. Nowhere in the contract that you signed did it state that Nomad would pay you on the 1st of the month. However, we do pay you consistently on the 5th of the month, every month regardless of whether your resident has paid rent. Most Nomad owners find this to be an enormous benefit, as they can count on payment on the same day every month. If the 5th of the month is cutting it close on when your mortgage is due, we'd recommend reaching out to your mortgage service provider to move your payment date back in the month. Most providers allow you to move your due date as far back as the 15th. 

  As we mentioned before, you are covered by Nomad's Property Protection Plan for damage caused by your resident. You can submit a request in your Nomad portal or reach out to us at **************************************** Please don't hesitate to reach out with any other questions. 

  Best,

  The Nomad Support Team

• Initial Complaint

  11/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I used nomad lease to help list a property for rent in August-October of 2023. Their software had multiple bugs, which I reported to them promptly. The ************* me there were no bugs in their software, but then told me that my property was not properly listed. The bugs I reported directly prevented me from making the adjustments to bring the property to compliance. The first bug was that the software reordered photos I uploaded, putting them in the wrong order to properly market the home. The second was that their update/edit to listings would overwrite changes I made, which prevented me from correcting the list price of the home. When these bugs were found, I notified the company immediately, but the account manager told me there were no issues with their software, and did not provide any records of sending my bug reports along to a customer service portal.Their website is also misleading as to the level of service that they provide. "Full service" showings are one of the options they provide. However, they do not tell the clients that they subcontract another company to do this, which you cannot verify that there is a licensed realtor showing your property, or communicate with them directly about showing the property to ensure that local laws are followed for showings. When I reached out to the account manager to bring up concerns I had on scheduling, I was told that there was no input I could have into this process.The final straw is that when I asked them to remove all data about myself and my properties from their platform, they sent me an invoice for $250 a full month later. They cite terms of service that were signed, but there is no TOS available on their website to reference, and the only signed document I have is an exclusive listing agreement. They claim the fee is listed there, but it's not available for anyone to see when they sign up for this platform.I would like to move on amicably from this, and would like the company to void the invoice.

  

  Business response

  11/27/2023

  Thank you for taking the time to reach out and to detail your experience working with Nomad. We are sorry that this was not an ideal process and we recognize that many of these problems were caused by us. We have gone ahead and waived your cancellation fee. Please let us know if you have any other questions or concerns in the meantime. 

  Best,

  The Nomad Support Team

  Customer response

  11/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Attached is the updated invoice with the desired action.

  Thank you all for your efforts and Nomad customer service team for the prompt response and resolution. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  10/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We have been renting from Nomad for approximately 10 months. My wife and I just had a child and needed a larger home and were looking to purchase our first home. As we found one we were thinking of putting an offer in on it was a short sale and our rental lease with nomad was not over until 12/31/23. The home we were looking on purchasing had to be closed by 10/16/23. This putting us in a financial burden we could not afford, we called 09/20/23 and asked if we could end our lease 10/31/23. Over the phone ******* from nomad told us this was not possible. On 09/25/23 ******* from nomad emailed us stating we had a move out date of 10/31/23 as we requested. We sent several emails back and forth confirming with ******* confirming we dont need to sign anything or select any early lease break documents and that they were allowing us to leave two months early. We figured since we freshly painted the interior of the home and made several other upgrades while being here they would rent the home for a higher amount. Before making the decision to close on our new home just to be sure I called Nomad and spoke with ******* one more time but over the phone on a recorded line just to be certain we were not misunderstanding anything. I was incredibly clear and asked if we were ok to move out on 10/31/23. I asked if we would be getting any fees or charges and if there was anything else we needed to do. Her answer was there will be no fees or charges and there is nothing for us to sign and just follow the move out email she originally sent us on 09/25/23. In this email It does not state anything on breaking lease, charges or fees. After multiple confirmation of this we decided to purchase our home. On 10/25/23 after seeing a rent balance ******* told me ******* no longer is with the company and everything she said is not valid. We would have never purchased this home if this was the case as financially it was not possible. We have multiple emails and signed documents from Nomad and the landlord himself stating we can leave 10/31/23 and would like to see that this gets resolved as we can not pay rent and a mortgage and only made this decision based off what a nomad employee said to us in writing and over the phone. Nomad is stating that there was a lease break option sent to us via our online portal. Over the phone speaking with ******* on a recorded line I asked her to go through my portal and shared documents with me. She openly admitted there was nothing for me to sign in my portal and it was not actually there. If there was nothing in our portal for us to sign nor any email of us replying to any lease break options there is clearly no way we would have know they were charging us to break our lease. nor would we have agreed. However we have plenty of emails and documentation of Nomad telling us there is nothing for us to sign and we are able to leave the property without any changes or fees. Being a new family with a 6 month old child this is extremely unethical for a company to do this to there customers.

  

  Business response

  10/31/2023

  Thank you for reaching out! We are happy to work with you on a resolution to ensure you can move into your new home with as little stress as possible. It looks like our team has sent you two emails with options for how best to break your lease. Have you received those emails? For the quickest resolution, it would likely be easiest to respond to those emails directly or to give us a ring, so that we can discuss your options. Otherwise, we are happy to communicate via the BBB. Just let us know what you'd prefer!
  

  Thanks,

  Nomad Support

  Customer response

  10/31/2023

   
  Complaint: 20793749
  
  I am rejecting this response because: This is not what was agreed upon via emails back and forth with *******. We were told there would be no fees or penalties. We have the entire thread of email stating we did not need to sign a lease break and that you would be releasing us from our lease. This response is not sufficient.
  
  Sincerely,
  
  ***********************

  

  Business response

  10/31/2023

  Hi ******,

  We are happy to waive your lease break fees, but we need to remarket the property to ensure you can break your lease as quickly as possible. Can you please let the team know how you would like to move forward with remarketing your property?

  As you know, when you sign a lease agreement, you are obligated to fulfill that lease. Should you need to break your lease early, we are obligated to remarket it, but you are still on the hook for the lease until it is re-rented. I understand this is difficult to hear, but the fastest course of action will be to work with our team to make sure the property can be re-leased quickly so you can avoid any additional rent charges. 

  Thanks,

  Nomad Support

  Customer response

  11/02/2023

   
  Complaint: 20793749
  
  I am rejecting this response because: As we said before we only purchased our home due to your employees response over emails and phone calls. She sent us a email on the 25th of september telling us to have everything moved out and ready to rent by October 31st. We in fact have done that. We were completely moved out at the time your employee told us to be. That was more than enough time for your company to re list the property. It is not my responsibility to have your property rented up to the moment someone else moves in. This is not a resolution 
  Sincerely,
  
  ***********************

  Customer response

  11/06/2023

  I do not appreciate being contacted outside of the Better Business Bureau attempting to get me to sign a lease. Over a recorded line I asked ******* with your team to please only contact me via Better Business Bureau. After I rejected your response on November 1st you have sent me 6 emails attempting to get me to sign a new lease that a rejected through the Better Business Bureau. I am not obligated to sign any new lease and if feels extremely unethical that your company is reaching out behind the Better Business Bureaus back. I will not agree to pay rent until your team finds a renter. We spent thousands of dollars painting our rental home,fixing the gardens drip system, professionally had a dog door installed and paid for the home to be deep cleaned 3 times as the home had a horrible smell when we moved in. My offer to resolve this situation is I will forfeit my entire security deposit to accommodate your company.  This will be my only compromise for your companys negligence and lack of follow through on written agreements via emails and phone calls. 

  

  Business response

  11/08/2023

  Hi -- thanks for your note. You are legally obligated to abide by the conditions of your lease. The BBB is a great resource, but it is not the arbiter of legal contracts. If you feel strongly about this, you are welcome to pursue this in civil court. Otherwise, we will continue to enforce the terms of the lease and do our best to find a replacement tenant to limit your damages. 

  Customer response

  11/18/2023

  They have not resolved the issue and this is still on going. 

• Initial Complaint

  09/08/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On June 27th, 2023, I signed an LSA with Nomad to market out my property. They advertised guaranteed placement within 35 days. After 40 days of my property being on the market, I requested a termination.Numerous times Nomad failed to honor their end of the agreement with lack in communication (sometimes waiting weeks to hear back on discounts and other issues)I am terminating based on cause as is my right within section **** of the terms. According to section ****(a), Nomad is in breach because of lack of service. Also, section ****(iv) because of Nomad's failure to honor their 35 day guarantee has caused material damages. They individuals they vetted to walk into my rental would leave doors unlocked, leave lights on, and leave air conditioning on. Since Nomad failed to find a tenant, I do believe any termination fees should be void and Nomad should allow me to cancel the agreement.I terminated under section ****. Therefore, the invoice is not valid.

  

  Business response

  09/08/2023

  Thanks for reaching out. We are sorry to hear your property has not rented yet. It sounds like you may have chosen the self-guided lockbox option. Was that service not what you expected?

  We will waive your cancellation fee thanks again for the feedback and have a wonderful weekend!

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This business is supposed to return a security deposit and has not, they are also supposed to market out my apartment and has not, I cannot get a hold of anyone and there is not a phone number listed. Emails do not get answered and I have been attempting to get in contact with someone since last week. I am losing money everyday with this company, they agreed to market my property after it was ready...it is ready and now they have become unresponsive. I cannot get anyone to contact me at all and it is highly frustrating and unprofessional. All of their recent ****** reviews say the same. I do not know what else to do here. Please help. THey are holding me hostage.

  

  Business response

  07/11/2023

  Hi *****,

  Thanks for reaching out. Given that we've already been in communication and currently marketing your property, is there anything else you need from us? 

  It sounds like you'd like to cancel your service with Nomad, which we can absolutely accomodate. Please let us know if that's how you'd like to proceed.

  Thanks,

  Nomad Team

  Customer response

  07/11/2023

   
  Complaint: 20298633
  
  I am rejecting this response because:

  I want Nomad to market my property, I have already reached out to your CEO and instead of solving the issue you are just trying to get rid of me to avoid paying my guaranteed rent which is your number one selling point for your company. We have an agreement for one more year and you are not getting out of it. This is highly inconvenient for me, I need my property marketed by Nomad ASAP. 
  

  its a shame I had to get the BBB involved to get a response from you.

  I want my guaranteed rent and I want my property marketed so it can be rented. Do your job and be responsive and there wouldnt be a problem. 

  Sincerely,
  
  Taran 

  

  Business response

  07/20/2023

  Hi *****,

  We are sorry to see you go, but we abided by your request to cancel your contract with us and we returned the portion of the security deposit to you that you were entitled to (we unfortunately could not approve the Chik-fil-a charges). If there is anything else you need, don't hesitate to reach back out. 

  Thank you,

  Nomad

• Initial Complaint

  01/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi I recently moved into a place in the beginning of December. On the 1st of ******* our basement flooded. Flooding my room and the second full bathroom. 13 days have passed and all that had occurred is the removal of carpet and dehumidification. At this time they are trying to tell me I still owe them full ******* rent in full. My roommate and I have been withholding it because it was to our understanding they were trying to determine a concession. They have now told us we owe full rent for a half a home and no timeline of when this will be completed. They also are now saying the home is a 2 bedroom, even though in the listing to this day and our lease it is listed as a three bedroom. Nomad is supposed to mediate and ensure that I as a tenant am treated fairly. Which we are not being. It is the 25th of the month now and the only thing to happen since is carpet removal, some testing (with no results to let us know there isnt a lack of mold) and an estimate. Yet we are expected to pay ******* rent in full with late fees. Hence we have been witholding rent due to the fact we know Colorado Law, and our rights. Thank you and respectfully,***********************

  

  Business response

  04/10/2023

  Hi, Thanks you for detailing your experience -- we take feedback like this very seriously and work closely with our property owner partners to ensure they are providing a consistent & reliable experience to their residents. While we cannot impact the behavior of the owners on our platform directly, we do help them by providing maintenance support, giving them access the Nomad Home Standards and a variety of other services.

  Again, we are so sorry to hear about your experience with this property owner who uses the Nomad platform. While we do our best to support the tenants who use Nomad, we are just the software that the property owner uses. We will continue to do our best to hold our property owners accountable to the needs of their tenants. Thank you for taking the time to write this review and please don't hesitate to reach out to us directly with any other questions or concerns.
  Submitted: 04/10/2023

• Initial Complaint

  12/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Nomad Leasing began renting our property at ************************************************** 10/10/21. They have their own property management company that we decided to use. Peak Properties was the original property mgmt company and 4/21 Nomad stopped using Peak Properties and started using **********. Our property was then assigned to the new property mgmt company without our consent. In August of 2022 I stopped by property and discovered that the sprinklers were never turned on for the summer. We had record heat in ****** and the lawn, which is about ****sq was completely dead. I contacted 8 Z rentals and Nomad and they said they had to research it. ********** then claimed that it was the tenants fault and that we should talk to Nomad about getting back our deposit to fix the lawn. Nomad said they needed to talk to ********** and would get back to me. Neither Nomad or ********** would return my calls or emails. The Lease ended 10/31/22 and ********** then had to email me regarding the end of the lease and they claimed that the original property mgmt company, Peak Properties, were responsible for not turning the sprinklers on. The property was vacated 10/31/22 and nothing has been done to remedy to situation. Nomad has stated on their master lease that the lawn be in the same condition at the end of the lease as it was when the tenants took over. Clearly the lawn is not in the same condition. Nomad refuses to answer my phone calls or emails. ********** says they can't do anything because it was not their fault. This has been going on since August and is ridiculous. They were hired to manage my property. They mismanaged it and now they will not find a solution or even discuss it with me. I want them to either re- sod the property or give me the money to get it done myself.

  

  Business response

  04/10/2023

  Hi, Thanks you for detailing your experience -- we take feedback like this very seriously and work closely with our property owner partners to ensure they are providing a consistent & reliable experience to their residents.As you note in your complaint, Nomad is not a property management company. We provide financial protections to our owners (in the form of our rent guarantee and our property protection plan as examples), but we do not provide management services. For owners who are not able to manage their property on their own using the Nomad platform, we recommend that they hire a local property manager. We are sorry that your experience with 8Z was not a positive one. We do not have any relationship with 8Z beyond as a referral partner, but we are happy to introduce you to another property manager. Please let us know if you'd like to discuss further. 
  Submitted: 04/10/2023
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩