ComplaintsforSopris Solar

• Initial Complaint

  07/10/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I signed a contract with Sopris Solar in September 2021 to have solar panels installed. The quoted timeline was 3-4 months, though I expected delays due to covid (materials shortages), holiday scheduling, and winter weather conditions. My initial deposit was made upon signing the contract and a 2nd payment was made in November 2021 to begin acquiring materials early to limit delays from backordered parts. The first week of January 2022 my electrical panel upgrade that was needed for the city to approve the permits was completed and final applications for permits could be submitted. Up to this point everything was fine and timelines seemed reasonable. I then go into a period of 2 months of little to no contact from Sopris solar despite multiple phone calls and emails. I can't get anyone to respond to me. Finally I get a call from my project manager explaining he is on medical leave and someone else will be taking over my project. I get a call from this new manager later that same day saying he was just assigned my project and needed to review everything to see where they are at. That was the last contact with him. Another month with no replies to emails and phone calls. Finally I get **** to reply, one of the owners, explaining that the 2nd manager is no longer with the company and he will be my contact. Mid May now (5 months since electrical inspection) and I finally have the permit to finish install. They want to schedule 3 weeks out, I ask for 4 weeks out due to work conflict. Installation scheduled 6/25/22...no show. Rescheduled 6/26 (delayed at previous customer job)....another no show. So sorry, we'll be here this week (6/27-7/1), nothing. We'll get you on the schedule next week after the holiday (7/5-7/8), still nothing. Literally every day is now costing me money as this is supposed to be the time I am maximizing energy output to make up for lower volume in winter. 4 month project is now past 10 months.

  Business response

  08/08/2022

  I want to apologize to ************ regarding his installation timelines. Several factors have led to the delays in his installation. First and foremost, the jurisdiction where we apply for **************** permit has historically taken months to approve permits. On this occasion, the permit office issued a permit only to request another application because they had misplaced some key information regarding our General Contractor, which in turn caused a delay of another few months.  Secondly, we had a backlog of material due to COVID-related procurement and supply chain issues. Numerous times we were told that the shipment would arrive on time, only to be told that there would be additional delays in shipping products.  We did finally receive **************** material and promptly installed his system which is now operational. Again, we apologize for these delays, but the current supply chain issues have not made it easy to install systems according to our regular time frames. We appreciate **************** patience in this matter. 
  
  Thanks,
  
  ******
  

  
  

  Customer response

  08/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

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