ComplaintsforCity & County of Denver Wastewater Management
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/20/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
These f****** IDIOTS AT CITY AND COUNTY OF DENVER JUST OROVED THEY WANT TO PUT LIENS ON PEOPLES HOMES BY NOT ALLOWING FOR AUTOPAY OF STORM DRAINAGE SERVICE. Ive owned a home in Denver for about two years and this is the first Im hearing of having to pay a storm drainage fee, but the truly upsetting thing is that I no longer live there and while I rent the home, I thought I had placed every bill (utility, water, gas) on autopsy and then I receive mail that a lien has been put on my home for the unpaid storm drainage. When logging in, there is NO OPTION TO AUTOPAY THIS FEE AT ALL WHICH IS ABSOLUTELY F****** RIDICULOUS CONSIDERING EVERY OTHER FEE IS SUBJECT TO CHANGE! THIS IS WHY THIS IS THE WORST F****** COUNTY IN THE NATION AND EVERYONE WANTS TO MOVE TO AURORA.Business response
04/26/2023
The Denver Revised Municipal Code mandates storm drainage fees for each property in the City & County of Denver. When fees are delinquent we send a letter to the owner of record 30 days before a lien may be placed on the subject property with instructions on how to avoid a lien. If no payment is received before the deadline, a lien is placed on the property. Those charges, including fees and interest, will appear next year's property taxes if not paid before that time. Denver currently does not offer autopay for storm fees but does have online, in person, and mail-in options for payments. Customer is welcome to call our customer service line at ************ to discuss options.Initial Complaint
03/18/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Waste water management, has been double billing me for 2-years and has even put a lien on my home. Saying they have tried to process my check twice and their was insuffeint funds. I do NOT have a checking account and I am paying with a ************* money order where the funds are available immediately. They are now requesting, that I replace a Money order from 02/2022 because they have misplaced it. It will cost me addtional money for their unprofessionalism and it is not my responsibility to replace something they lost and is still legal and tender.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.