Business ProfileforSteam Pro, Inc.

Company is refusing to give me my rugs back. I had my carpets cleaned around the 11:1. I called to pay but they didnt get my expiration date on my credit card. I got so busy I forgot to call back. I did about 2 weeks later to pay & make arrangements to get my rugs when in town. When I called, the lady (****) said I was being rude, then she started to use profanity & said she wasnt going to give me my rugs until I apologized for being rude. I said I was sorry, but she said that she didnt accept my apology because she said It wasnt sincere. I said well its all paid ******* want my rugs delivered She said that would not happen because I had to give her a sincere apology first. On the 24th I called to make arrangements to pick them up when in town on 11/24. A guy it was okay if I got there before 3:00 he said he would call me if there was any issue he was gonna go in the back & get the rugs ready, he made me describe the rugs. When I was getting close (about 2:30) I called but it didnt go through. I tried several times and (I called the website and hit direct dial so I dont know what was happening but I know I was calling the right number ). At 2:45 I got there it was dark and no one was there. I waited until about 305 called again this time got ***** voice mail. I left her a message, but no call back I want my rugs. I paid for my carpet cleaning. Will pay for the rugs they have if they let me and tell me how much I owe. But now that Im not in town I cant pick them up. I would like them delivered and to know how much I owe and once I get them and inspect them (virtually is fine) Ill pay. But they cant hold these until I give they an apology for nothing. These rugs together are worth about $1000. I sent an email to them basically asking what I have here and included pictures of the rugs