ComplaintsforGetFitSpresso

• Initial Complaint

  09/22/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Purchased a large supply (more than one year) to get the best price. Used the product diligently for 5+ months and did not achieve anything close to the advertised results. When I attempted to get a return authorization for the 12 bottles of unused product, I was told that I was outside there 180 day no questions asked money back guarantee by about 2 1/2 weeks.

• Initial Complaint

  06/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I ordered the product. It doesn't work and that's fine. My mistake for believing it. But they continue to charge my card every month for twelve plus dollars. I paid everything. I tried canceling everything but now they are taking money from me for nothing. They ate stealing from me. Committing fraud. Forv3 months I have tried contacting them and emails get returned. No one answers phone. Scammers.

  Business response

  08/01/2024

  Hello *****,
   
  We would like to express our gratitude for reaching out to us and allowing us to address your concerns. To resolve the issue, we have issued a full refund on your account as a one-time courtesy. We hope you understand and appreciate our efforts.
   
  For your reference, please find the details of your refund below:
   
  Refund Details:
  Order ID:  ********, PLMNUVBW
  Product Name: Fitspresso
  Amount:  $124.02, $73.13
  Status: Refunded
   
  Kindly note that the credit will be processed back to the original method of purchase within the following timeframes:
   
  Credit Card: 5-7 business days
  Debit Card: 7-10 business days
   
  In addition to this email, you will receive a separate email confirming the refund process. If you have not received it within the next few hours, kindly check your spam or junk folder.
   
  Should you have any further questions or concerns, please do not hesitate to reply to this email. We are more than happy to assist you.
   
  Thank you once again ***** for giving Fitspresso a chance. We hope to have the opportunity to serve you better in the future.
   
  Wishing you a fantastic day ahead,
   
  ****
  Fitspresso Support Team
  

  
  

  Customer response

  08/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  5/19/24 10:34 pm Contacted on website before 6:00am and expressed that I wanted it cancelled. A Again on website before 7:00 am.Received email at itspresso <******************************************>To: ******************* <*****************>Hey *****,Sorry you are having issues with your order. This is an automatic response to let you know that weve received your message and marked it as urgent. This way to can give it the highest priority and help you get a refund as quickly as possible.Remember, you are covered by a 100%, money-back guarantee. Rest assured, you will get every ***** back.One of our service agents will reach out to you ASAP (High priority issues usually get a response within 2 hours). It might take a little longer on weekends.If you would like to speak to a live agent right away, please call us at **************.Thank you,Fitspresso Support Team Another at 10:34 am Fitspresso <******************************************>To: ******************* <*****************>Your request (******) has been updated. To add additional comments, reply to this email.Then another at 2:21 PM BuyGoods Support resolved this conversation Monday, May 20th, 2024, 3:21pm EDT Hi *****,Thank you for reaching out to us. *****, I'm sorry that you wish to cancel the Fitspresso you ordered. The order is now on its way to you and we can no longer cancel the order, you may be able to track it using the details below: Address on file: ************************************************************ ************* Tracking Number: **************************

  Customer response

  05/22/2024

  They have refunded my money in full and apologized for the incident. 

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  FITSPRESSO is the name of the product. Order#TP4IFZ95 Purchased: 02/04/24 Everything this company named Natures Formulas/Fitspresso (they seem to be calling themselves both) has said about there product has proven to be untrue. The ingredients that the video on their original website stated were in the product are not all in it and even now there website still shows ingredients that are not listed on the bottle. I have included pictures. All the important ones are missing. It stated that it works by taking with your morning coffee but NO WHERE is this stated when you receive the product. It states take with water and doesn't give a time at all. They also state they are backed by ***********************, the **** Clinic, etc which is unproven, because it is not true. It is complete false advertisement with what ingredients are in the product (this is very unsafe for people to not be told the correct products in a supplement) and with what the product does. This product made me VERY ill and did the complete opposite of what they said it would do and since it has a 180 day money back guarantee I want my money back. They did respond once to my original email which I didn't see right away because it went to spam but then they have not responded to my reply so I still have no refund. This is a lot of money to have them ignoring me about for a product that is nothing at all like they said it would be. Also, it didnt state anywhere when they were mentioning the 180 day 100% money back guarantee that the customer would be responsible for the return shipping fee....the only place this can be found is on clickbanks website AFTER you pay and login to see your order status. If they want the product returned then I also should NOT have to pay the return shipping fee since there is a 180 day 100% money back guarantee, they even state this in the automatic reply to my refund request which I have included. That should include shipping, if having it shipped back is what they would like.

  Customer response

  03/04/2024

  Fitspresso finally gave me the refund that was guaranteed and that I was promised after disputing it through my financial institution so this can be dropped. Thank you!

  Business response

  03/07/2024

  Hi *******,
  
  We're sorry to hear that our product did not meet your expectations. We would be pleased to go into greater detail on how this product benefits our customers.  
  
  FitSpresso works by tapping into your bodys natural circadian rhythm to keep your bodys natural fat-burning window, allowing anyone to put themselves into a state of 24/7 metabolic overdrive. Caffeine consumption, as we mentioned in our Member's Area, is merely a suggestion for helping with the product's quick absorption into the body. This suggests that the product may continue to deliver its intended benefits to a user who does not consume coffee. 
  
  The product is made up of 100% natural ingredients. Also, keep in mind that each body type is unique and it depends on how one's system would react to it. Some may see results as fast as 2 weeks, some may not, and the efficacy varies from person to person. 
  
  After reviewing our records, we also saw that our support team replied to your emails. Your first email was when you requested to have copies of eBooks that are included in the Member's Area on Feb 15th, 11:18 AM EST and we replied the same day at around 4:07 PM EST. Your second email was sent on February 18th, 09:10 AM to which we responded the same day too, almost just 5 minutes later providing you with our refund process. (Please see attachments.) I understand that you replied the following day requesting to get a refund and we apologize for missing to send an immediate reply to this last email. Rest assured that we are continuously streamlining our process to improve our response time in the shortest period possible.
  
  That being said, we understand that you wish to get a refund for your order which is why we processed it for you on the 1st of March. It typically takes 5-10 business days for the refunded amount to reflect in the card you used upon purchase. A separate email confirmation has been sent as well, confirming the refund.
  
  Please be advised that you no longer have to return the bottles to us and consider it as our way of saying thank you for giving our product a try.  
  
  Again, thank you so much, *******, and if you have further clarifications or questions, please do not hesitate to reach out to me (*****) or send us an email to **********************************. 

  Customer response

  03/07/2024

   
  Complaint: 21317040
  
  I am rejecting this response because: I had to fight against Fitspresso using every avenue I could for 3 weeks to get them to follow through with the 100% money back guarantee that they try to sell you. This product 100% does not help in anyway with losing weight which is what they are stating it will do and it made me VERY sick. As a side note on ******** anywhere that it is being advertised, they make it where they must approve ALL comments so those they do not like or that talk c*** on their product just sit pending...never to be posted!! Only comments that talk it up are posted and most do not seem very legit! I wish I had done more research before I purchased like I did after it made me sick because I would have never purchased it.
  
  Sincerely,
  
  *********************************

  Customer response

  03/07/2024

  This can be closed as I no longer care what they have to say. Thank you for trying to help.

  Business response

  03/07/2024

  Hi *******, 

  Please see the screenshot of the refunded order for the full amount of $248.62. 

  Again, please feel free to reach out to me (*****) or send us an email at **********************************.

• Initial Complaint

  02/20/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased weight loss capsules in December of 2023 which I found to be ineffective after using for over a month. The company offered a money back guarantee. I have attempted emailing them three times and I have not received instructions about how to get a refund.

  Business response

  03/08/2024

  Hi ******,
  
  We're sorry that it took us a while to get back to you about your refund request. Weve been receiving high volume of emails recently. That being said, please know that we are continously streamlining our processes to ensure this is something that won't happen again.
  
  Ive looked into this for you and I can confirm that both your orders have already been refunded on February 25th and 26th for a total amount of $396.00 (Order IDs: 4RC6APWH and 4RC6APS4). Please see attachments.
  
  Refunds typically take 5-10 business days for it to reflect on the card used upon purchase. We also sent you a separate email containing the refund details when we processed it.
  
  Again, ******, we truly appreciate you giving our product a try. 
  
  Please feel free to contact me (*****) or send us an email at **************************** if you have further questions or clarifications. 

  Customer response

  03/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  TRANSACTION: JANUARY 14, 2024 BOTTLES OF DIET PILLS TOTAL PAID $404.00 HAVE SENT MAIL ON FEBRUARY 2 (REQUESTING WHEREABOUTS OF ORDER) AND FEBRUARY 10 (SEND ORDER OR REFUND). RESPONSE TO FEBRUARY 10 EMAIL FROM **************************************** (FITSPRESSO) ADVISED A RE-SHIPMENT WAS BEING SENT. TO DATE, NO ORDER RECEIVED. SENT EMAIL TODAY (FEBRUARY 26) REQUESTING A REFUND

  Business response

  03/08/2024

  Hi *********,
  
  We're sorry to hear that you were unable to receive your order regardless of our efforts to send you a reshipment. Please know that it wasn't our intention and the delay was because of high volume of orders we've been receiving recently as well as high volume of emails. 
  
  To address this, please be advised that we already issued the refund to your account amounting to $405.00 for both orders (Order IDs: 6LWZGXY4 and 6LWZGY45). Please refer to the attached screenshot. Refunds typically take 5-10 business days for it to reflect on the card used upon purchase. We also sent you a separate email confirming the refund details.
  
  Thank you, *********, for your patience. 
  
  Please feel free to contact me (*****) or send us an email at *********************************** if you have further questions or clarifications. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩