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          Find a Location

          Otter Products has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Otter Products

              209 S Meldrum St Fort Collins, CO 80521-2603

              BBB Accredited Business

            • Lifeproof Cases

              650 Missouri Avenue Jeffesonville, IN 47130

            • Otter Shop

              151 W Mountain Ave Fort Collins, CO 80524-2822

              BBB Accredited Business

            • LifeProof

              15110 Avenue of Science San Diego, CA 92128

              BBB Accredited Business

            Business ProfileOtter Products

            Cell Phone Equipment
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            209 S Meldrum St

            Fort Collins, CO 80521-2603

            Get Directions
            Visit Website
            (855) 688-7269

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            Customer Reviews

            1.17/5

            Average of 30 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            180 complaints closed in last 3 years

            58 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/1/2005

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Otter Products provides protective cases and accessories for mobile devices, including smartphones, tablets, and other electronics. The company offers products designed to safeguard devices from damage due to drops, impacts, and environmental factors. Otter Products assists clients with device protection through their various product lines.

            Business Details

            This is a multi-location business.

            Find a Location

            Otter Products has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Otter Products

                209 S Meldrum St Fort Collins, CO 80521-2603

                BBB Accredited Business

              • Lifeproof Cases

                650 Missouri Avenue Jeffesonville, IN 47130

              • Otter Shop

                151 W Mountain Ave Fort Collins, CO 80524-2822

                BBB Accredited Business

              • LifeProof

                15110 Avenue of Science San Diego, CA 92128

                BBB Accredited Business
              Headquarters
              209 S Meldrum St, Fort Collins, CO 80521-2603
              BBB File Opened:
              4/11/2002
              Years in Business:
              26
              Business Started:
              1/1/1998
              Business Incorporated:
              1/1/1998
              Accredited Since:
              2/1/2005
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              1000
              Alternate Business Name
              • TreeFrog Developments Inc
              • Life Proof
              • Otter Shop
              • Otter Products LLC
              • LifeProof
              • OtterBox
              Business Management
              • Ms. Laura McFarland
              • Mr. Steve Nisbet, President
              • Trey Northrup, CEO
              Contact Information

              Principal

              • Mr. Steve Nisbet, President
              • Trey Northrup, CEO
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              180 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/13/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I did with the *** already. Cant upload it here again. Why cant you obtain the photos from last ***. I was told Im all set cause shes resending items. The photos I have are from September during the conversation. Do you want thoose photos again. If so I need an email cause k cant upload them in this ***ly Please get me a manager. They wont do ***************** dispute me sending multiple photos of current date. I cant send new photos with different date every single time which is inconvenient please have otter box find the original photo and tell me whats wrong with it.
              Read More
              Read 179 More Complaints

              Customer Reviews

              30 Customer Reviews

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              Most Recent Customer Review

              Tommy B

              11/18/2024

              Their lifetime warranty is a lie. I purchased an Otterbox iPhone 15 pro max ********* protecting glass screen. Here is what Otterbox has on the product description section about their warranty Limited lifetime warranty. Hassle-free replacements for the life of your device. No receipts and no returns required.Its a big lie. The screen cracked 4 weeks after purchase and I applied for the warranty. I sent the required photo and my data. They replied that I had to take more photos - on a white background! How can you see a screen crack on a white background? You cant. We exchanged about 6 email and they told me they would not honor the warranty. I want my $9.99 warranty shipping charge back - its being processed. This used to be a good company, not anymore, it has become a scam operation. Last purchase from these scumbags - ever!
              Read 29 More Customer Reviews

              Local BBB

              BBB serving Northern Colorado and Wyoming

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              BBB Reports On

              BBB reports on known marketplace practices.

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