ComplaintsforOrthopaedic Center of the Rockies

• Initial Complaint

  07/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In 2022, I underwent four surgeries at this center. I had PT following each round at their PT facility. Things were going ok until I contracted Covid, which attacked my joints where I had the surgeries, gave me neurological issues in my upper extremities, and turned into long Covid. I am still dealing with all my issues and have about 60-70% use of my hands depending on the day, as well as all the long covid symptoms. At one point as I was growing increasingly frustrated, the surgeon agreed to extend my PT. I was not informed by Ortho Spine that my insurance allowance for PT for the year had been used up, and I was in no condition to know that on my own. The extended PT sessions were not at all helpful for my condition and I have had to seek a lot of care outside of Ortho Spine, and I am getting good care but at considerable expense. I have been contacting them for over six months to try to get this bill adjusted without a response. The bill is in the amount of $854.50. I finally just recently received a response that they were willing to adjust the bill to $685.50. It's not enough. I am requesting that the original bill be reduced by at least half at minimum, and I would like it waived completely since I got no positive result from the additional sessions. Will you please help? The account number is 191580. I have uploaded copies of the original and adjusted billing statements.

  Business response

  08/15/2023

  from: Jacob TrampJohnson <jatrampjohnson@orthohealth.com> via wynco.bbb.org 
  to: "disputes@wynco.bbb.org" <disputes@wynco.bbb.org>
  date: Aug 15, 2023, 11:42 AM
  subject: Case # 20337679
  
  ATTN: Clay Andersen
  
  Good morning,
  
  Per your recent voicemail, I wanted to reach out and confirm we are in receipt of the letter dated 7/28/23 pertaining to case # 20337679. We have reached out to the patient directly to discuss further and work out resolution directly with him.
  
  Thank you for your time,  
  
  Jacob
  
  Jacob Tramp-Johnson
  Revenue Collection Manager
  jatrampjohnson@orthohealth.com
  (970) 419-7041 (direct)
  
  Orthopaedic & Spine Center of the Rockies, PC (OCR)
  2500 East Prospect Road
  Fort Collins, CO 80525

  Customer response

  08/24/2023

  Complaint: 20337679
  
  I am rejecting this response because: I want the charges associated with PT dismissed in entirety.  I will contact Dr. Peterson's office and request that charge be removed.

  I am dealing with long covid and all the associated symptoms...brain fog, fatigue, heart palpitations, shortness of breath, etc.  When completing the original complaint, I omitted the most important thing.  I realized it immediately upon submitting, but I was unable to edit it.  So here it is:
  
  Following my second surgery, the PT department at Ortho Spine totally mishandled my post operative care: I was not put in the sling I was supposed to get.  Once Dr. Peterson and his PA Jess discovered the error after a week or two delay, they were livid.  They came over from their side of the building into the PT area and chewed out the PT responsible, which brought her to tears, but she had made a huge mistake.  Dr. Peterson, Jess and the PT apologized profusely to my wife and I.  But this error caused a detrimental delay in my healing.  And then, as noted in the BBB Complaint, I got covid etc.  So the extended PT sessions were in part due to the PT's error.
  
  What I said in the BBB Complaint is that I wanted the bill cut in half at minimum or wiped out.  Reflecting on things, the only acceptable thing at this point for me is that the bill be dismissed.  For the post-op PT error alone which had a direct cause in my needing additional PT and hence this bill I'm disputing.  I'm sure the Ortho Spine Billing Team will see in my record what happened and Dr. Peterson and Jess will confirm.  I'm asking they do the right thing under the circumstances and cancel the bill...it's the very least they can do.
  
  Regards,
  
  James Reinicker

  Business response

  09/08/2023

  from: Jacob TrampJohnson <jatrampjohnson@orthohealth.com>
  to: Clay Andersen <candersen@wynco.bbb.org>
  date: Sep 7, 2023, 4:38 PM
  subject: RE: Additional Response Required | BBB Complaint ID 20337679
  
  Clay,
  Thank you for your email. Please note that we reached out to the patient yesterday and are working with him directly to address his additional concerns.
  Thank you,
  Jacob
  
  Jacob Tramp-Johnson
  Revenue Collection Manager
  jatrampjohnson@orthohealth.com

  Customer response

  09/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  Regards,
  
  James Reinicker

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