ComplaintsforQuality Landscape & Soil Products
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Complaint Details
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Initial Complaint
05/18/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased 7 yards of shredded fiber mulch from this business for delivery on 5/7/22. The delivery arrived within the scheduled window, but the material quantity did not meet my expectations, and the amount of shredded fiber material (which I've come to expect after being a customer for 8 years) was significantly less than the amount of sawdust, dirt, and rocks mixed into the pile. Despite several attempts to compromise on a resolution to the issue directly with the company representative (***************************) and her verbal commitment during the initial phone conversation to issue me a check for the value of 5 yards of mulch, she later responded with an e-mail reneging on her plan. Additionally, she began making baseless, inaccurate and ignorant claims about the product that was delivered despite the pictorial evidence that I e-mailed to her illustrating the issue. Simply stated - this is fraud - I prepaid for a product that I did not receive and the company refuses to resolve it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.