ComplaintsforPanorama Orthopedics & Spine Center, PC

• Initial Complaint

  07/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The attached document is easier to read than this text since it removed the formatting. It has been impossible to get a live person from either Centura or Panorama to look at my account. They are overbilling me. I've sent 4 emails to Panorama Billing since 6/30/23, yet have received no response. According to my insurance EOBs: Date Provider Network Billed Deductible Plan Discount You Owe 3/29/23 LFinley In-Network $121 $0 $59.07 $36.62 $25.31 4/21/23 LFinley In-Network $121 $84.38 $0 $36.62 $84.38 4/3/23 LFinley In-Network $471 $249.69 $0 $221.31 $249.69 3/29/23 LFinley In-Network $60 $0 $32.82 $13.12 $14.06 3/30/23 LFinley In-Network $1,002 $0 $324.87 $537.90 $139.23 4/20/23 SBrown ********* $183 $0 $0 $58.69 $124.31 $1,775 $334.07 $416.76 $845.57 $636.98 I have pd them the following amounts: Date Description Amount 3/31/23 POSC- ********* ******** ****** ($200.00) 5/17/23 POSC BILLING ********** ******** ****** ($139.23) 5/17/23 POSC BILLING ********** ******** ****** ($43.87) 5/12/23 POSC BILLING *********** ******** ****** ($39.37) 6/30/23 POSC Billing *********** ******** ****** ($124.31) ($546.78) They are billing me $134.07 when I only owe $90.20.From the Business on Friday, June 30, 2023 Thank you for contacting Centura Health ************* Upon review, Centura Health doesn't do the billing for Panorama Orthopedics. Panorama has separate billing services. Contact Panorama's billing office at tel:************. Both ******************************** Health utilize Epic MyChart as a billing portal. Verify you are signed into your Panorama acct to access their ************* should be able to send portal message directly to the Panorama billing ***** Sincerely, The Centura Health Disputes Depat

  Customer response

  08/01/2023

  I have only received the same bill.  No one contacted me via email nor telephone.  No one sent me the copies of statements that I requested multiple times.  The statement that I mostly recently received does not show the whole year to date accounting.  They play a game with how they apply payments and need to supply me with what I requested.  I am not able to find it on their website in order to match it up with my payments and EOBs.  They applied the wrong amount (as if I had no insurance.) when they started working with Centura.org.  Please ask Panorama Billing to supply the statements that I requested from March 1, 2022 to date.  Thank you.  ************************* Hail ************ ******************

  Customer response

  08/14/2023

  Thanks for your response.  I was finally able to talk to someone: ************************* who sent me the statements I requested.  This complaint is resolved.  Thank you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩