ComplaintsforCommunity Banks of Colorado

• Initial Complaint

  11/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was charged two $35 overdraft fee charges. I was unable to access my app which I use to check my account weekly. This doesnt happen often. I was able to regain access to my account today November 17, 2022 and saw I had been charged two $35 fees totally $70. I called the bank to try to resolve this and ask for those charges to be reversed being that I just discovered the overdraft and was headed to the bank to make a deposit to try to fix this. First off I called twice being put on hold twice which this happens often at this branch to be put on hold for long periods of time in the past. I finally was able to speak to a male teller who said he couldnt help me but would transfer me to la **** to a manager who could help me with the fees. Initially the manager who said he was the assistant manager at the la jara branch said he would help me. I did ask the prior associate to explain to this person whats going on because I had been on the phone quite some time. So then this assistant manager said hed help me after I made a deposit to clear the negative balance which I did immediately while on the phone with him. Then I asked for next steps, and after I explained feeling frustrated that they closed their locations in the area where I live in work making it very difficult to branch with them, this assistant manager got mad that I was upset and frustrated. He said he was going to help me but now didnt have no incentive to help me because I mentioned lack of availability to access my account makes me want to close my account! I did not say I was going to close it. He then said that he would send an email and someone can help me Monday! I asked for help now. I wasted gas to travel to ******* to get help now, today! He said he was refusing to help me because I mentioned wanting to close my account! I did not close my account. This customer service is terrible. I want those fees reversed. I have banked at this branch for 17 years (I can provide former account number).

  Business response

  11/22/2023

  Community Banks of Colorado values our clients satisfaction.  We regret this client was not satisfied with our initial communications and have since contacted the client to take further action to resolve the situation.  

  Customer response

  11/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The bank issued a refund. Im satisfied with the outcome. Please close this complaint on your end. 
  
  Sincerely,
  
  Sierra *******

• Initial Complaint

  02/22/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I went to deposit cash ($657) into the *** at the Gunnison branch on Friday, Feb 17 around 6:00p. There was not a sign on the *** or any notification the *** was having issues. I went about the transaction like I always have; I have deposited cash in the *** before. At the end it gave me a notice that the transaction did not process and spit out a receipt that said a deposit of $0.00. It then prompted me to put in the value of what I deposited; spit out another receipt with $657 on it and said the *** was out of service. I called the number on the back of my card and got a message that business hours were over for the day. I called the ********, ** branch on Saturday morning was told that "you should never deposit cash or checks in the ***." The employee I spoke with made me feel like I was the problem and to bring the receipts into the bank and he would "see what he could do" but it was out of his control, and again told me not to put cash or checks into the ***. My immediate thought was that there needs to be a sign placed on the *** with that information. One of the sole purposes of a bank is to protect people's money. That has not happened, as the cash is still not showing in my account and I have not heard a peep from the bank. The employee assured me someone would call me on Tuesday, Feb 21, as the bank was closed on Monday for President's **** It's now Wednesday afternoon. This is very poor business practice. What if that money I deposited was to pay rent, or a heating bill? This is not the first time this bank has treated me or my money in a careless way. A few weeks ago I deposited checks through the drive through and was told the internet was down and they weren't sure the checks were actually deposited. I was not given a handwritten receipt...nothing. Again, I was told they would call me the next morning first thing. I never heard a thing, but was able to see the checks were deposited in my online account. How is a bank getting away with this practice?

  Business response

  02/23/2023

  We will review and reply ********.  

  Customer response

  02/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution not satisfactory. I was given a provisional credit, however at what point is that a solidified credit and I have the ability to use it? I would appreciate a clarification.   
  
  Sincerely,
  
  *****************************

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