Customer ReviewsforCentury Communities

"Our experience with this builder has been disappointing due to the poor craftsmanship throughout our home. We've noticed multiple issues, from uneven flooring to poorly installed fixtures. Walls are not properly aligned, and paint jobs are sloppy with visible brush marks and missed spots. Doors don't close properly, and several finishes are already showing signs of wear and tear. The attention to detail is severely lacking, and it's clear that corners were cut during construction. We expected much higher quality for the price we paid, but instead, we're left dealing with the consequences of subpar work.""We continue to face unresolved issues with our new home:1) Ongoing backyard drainage problems and soil erosion.2) The food disposal unit is not functioning as expected. Despite being installed to handle food waste, the builder advises against using it for that purpose due to its low capacity. This has led to frequent water clogging, requiring significant manual intervention."

No pressure washing or cleaning was done during closing, leaving many soil marks from construction.Concrete driveway cracks remain unresolved.The warranty representative needs training on customer interaction, as they are currently disrespectful and dishonest.Warranty portal access was removed before the one-year ***** preventing updates to service *********** one is taking responsibility for resolving emergency issues.There was no quality check during construction.Numerous basic quality issues with drywall and paint.Century claims the basic warranty does not cover issues for occupied homes, rendering the warranty ************** cleaning was done before closing the ******* cleaning was done after painting during construction.Paint has sanding issues and visible gaps.Lost peace of mind due to ongoing issues.After drywall work, painting was not completed even after two months.Drywall cracks are evident.Numerous nail pops are present.Ductwork was not installed properly.Many requests were closed without resolution, with promises of future completion.Issues with LVP flooring persist.Below are service request attempted to resolve with Century ******, ******: The driveway concrete crack has not been addressed yet, despite being marked as complete. This issue was reported in March and remains unresolved.******, ******: Side yard soffit paint marks have not been cleaned and were marked as completed without resolution.1001528: After the patio installation, no brickwork was done, yet it was marked as complete. There are also incomplete solutions for backyard drainage issues.******, ******, ******: Multiple requests are being consolidated and closed without resolution. For example, driveway cracks.****** & ******: The warranty representative claims windows are not covered under warranty and accuses the homeowner of creating defects without proof. The Century warranty process is cumbersome.997302: Century installed a low-quality food disposal unit. According to a plumber, it should not be used to dispose of any items, despite being designed for that purpose.996121: After patio installation, no cleaning was done on the lawn, patio door, or gutters, which were marked as complete without resolution.994008: Poor insulation design fails to reduce noise from the upstairs bathroom in the downstairs bedroom.950869, ******, ******, ******, ******, *******: Positive grade issues have been attempted to be resolved multiple times, but flooding and soil issues persist. Flooding from a neighbors home remains unresolved. When asked, the warranty representative said not to discuss the neighbors property, and the neighbors warranty request was closed without proper investigation. Discrimination in resolving flood issues using a French drain, which was initially suggested. The neighbor received a French drain without having flooding issues. Improper swale and rainwater flood design.******: Roof flashing issue marked as complete without resolution.969366: Kitchen countertop issue marked as complete without resolution.

I wish I could leave Zero stars. I will never, ever recommend purchasing/building a home with Century Communities. Every little last bit from the time frame, build "quality," warranty process, and "customer support" is seriously disgusting. I really don't know how else I can describe it. entire neighborhoods, tons of homes and families suffering from this builder and they have no regard to uphold any customer service as all your complaints go unheard at any higher level than their rude and unprofessional superintendents and "customer service managers" who fight back on any concern you bring up. They come in to your poorly built home, and essentially try to force you to live with it by lying to you saying their poor workmanship is within standard and they refuse to work on it. I can go on for days, but I am so exhausted mentally and physically because of this company. My health is actually now suffering because of the stress they cause. Please take these poor reviews seriously, please DO NOT use this home builder. I am a first time buyer and that excitement and dream of owning my first home has been absolutely crushed to dust by what they have put me and my family through. Century Communities is very, very, very awful in all aspects of home building/buying.

I would give them 0 stars. My house is crumbling. 2 x 4s are poking out of the ceiling. Another crack in my wall has been repaired but still is there. It is all structural. Since the warranty is only for a year and they wont fix anything for 10 months, you are stuck trying to get them to repair anything. They say its within our tolerances. My dryer vent turns 2 corners They are terrible. I would like my house repaired correctly.

Century did not install a surge suppressor on my break box and all of the breaker switches are located at the bottom of the panel.

Thank you for your review. 

I'm honestly blown away by the quality of our new home built by Century Communities. The craftsmanship is top-notch, and every little detail has been meticulously taken care of. It's clear that this company truly cares about delivering exceptional homes to their customers.

Thank you for your review *************.