6 Customer Reviews
Review from Rick S
3 stars11/11/2023
5 stars for nice/friendly techs/employees and prompt service-- 1 star for pricing policy, value of work, charges. Fri., 10/27/23, I called PLUMBERSNEARME, from the BBB site, for plumbers. I had a broken supply line irrigation valve. **** answered the phone, very nice, a tech could arrive between 4 -7 pm to estimate. ******** arrived 30 minutes later. There was no charge for an estimate/trip. I got the estimate in an email Sat. for $2549 plus $34.99 "Service fee". Sat. noon. ******/partner showed up and by 2:30 that afternoon, the exposed failure in the ground was ready. No replacement valve, approx. $100 in value, could be found on Saturday. ******** and ****** were able cap the break, so we could have water to the house. ******/partner returned Monday 10/30 around noon, replaced the old valve and by 2pm, the hole was back filled and the job complete. ******** was also here for about the last hour. *********-up could have been more thorough. I thanked the men, tipped them all and paid by check $2583.99. There would have been an additional 3.5% charge if I used a credit card. Is this a good business practice? Was the price fair? Service Fee of $34.99? Why wasn't I offered a website promotion for a teacher(retired) or senior citizen? I qualify. Sure, there were plusses: we got our water back on, valve replaced, ****, ********, ****** and partner, all very nice. There is a three yr. warranty. I am disappointed in some of the business practice here. I feel the price was to high. Service fee? Credit card use? We needed the work done, we are appreciative, but also feel somewhat taken advantage of the charges. What do you do w/o water. How much shopping can you do? It is always nice to shop around for services/work to compare. Sometimes, that is not an option. Most likely, I would not use PLUMBERSNEARME again, even though they are on the BBB list. ************
Plumbers Near Me, LLC Response
11/13/2023
Dear ****,
First and foremost, thank you for taking the time to leave us detailed feedback. At Plumbers Near Me, we value every review, as it offers us vital insights into our customers' experiences and highlights areas where we can improve. As a family-owned business, we consider our customer's opinions crucial to our growth and service enhancement.
We're pleased to hear that you found our team members, ****, ********, ******, and their partner, to be friendly and prompt in their service. However, we sincerely regret that certain aspects of our service did not meet your expectations, particularly regarding pricing and certain business practices.
On pricing, we aim to be transparent and fair, balancing the need to cover our operational costs, including the expertise and skills of our technicians, while remaining competitive in the market. Inflation has indeed presented challenges for many businesses, including ours, and we are continually adjusting to manage these impacts responsibly. That said, we understand your concerns and take them seriously.
Regarding our free estimates, our goal is to offer our customers the opportunity to make informed decisions without obligation, especially in situations where immediate action might be required.
As for our community discounts, we deeply regret that this was not communicated to you during your interaction with our team. We certainly honor such promotions for teachers and senior citizens. If you could please provide more information, we would be more than willing to adjust your invoice accordingly to reflect these discounts.
Finally, we appreciate your honesty about the job cleanup. We strive for excellence in all aspects of our work and will reinforce the importance of thorough cleanup with our team.
Your trust is important to us, ****, and we are committed to ensuring that all our customers feel valued and fairly treated. We would welcome any further conversation to resolve your concerns and hopefully restore your faith in our services. Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future.
Warm regards,*********;
Review from Doug S
5 stars08/16/2023
Very responsive, professional and thorough. The price was in the range I expected. I had a blocked up kitchen drain pipe. The blockage was some 30 - 40 feet down the line. The tech. was able to snake it out in no time. Money well spent.Plumbers Near Me, LLC Response
08/17/2023
It was a great pleasure helping you clear your drain, thank you very much for sharing your experience with the community and supporting our family owned business.Review from Bill E
5 stars06/03/2023
Very responsive, professional, helpful, and friendly. Quoted prices are fair and reasonable. Will definitely call them for any *************** problems.Review from Arla S
5 stars10/26/2022
a shout out to Plumbers Near Me - ****** was extremely helpful - price was reasonable - will definitely call them againReview from Sam M
5 stars10/03/2022
I am so happy to find Plumbers Near Me, they were extremely helpful and easy to work with. This is not my first call. This time ****** came out to replace my outdoor faucet that kept leaking all summer. He knew what he was going did not make it complicated or try to scare me or sale me something I did need. I will continue to call them any time I need them in the future.Review from J. F
1 star09/05/2022
Hello I would not recommend Plumbers Near Me. Living in an older home I understand sewer lines and the need for maintenance.I get my main line snaked every six months because I have a lot of trees. When Plumbers near me came I said snake my entire yard but don't go all the way to the main city line or you will get stuck. The plumber spoke English. There was no miscommunication in my statement. He ran the snake to the main line. He got stuck. He could not get the snake out. He left with the snake in my main line and walked away. I had to pay another plumber 575.00$ to remove the snake. So what normally costs me ****** for the main line clean-out snake cost me 714.00$. He charged me 139.00$ for the faulty work. Avoid them unless you have an extra 714.00$ sitting around.
Customer Review Rating
Average of 6 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.