ComplaintsforAutoNation Ford Littleton

• Initial Complaint

  10/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was given a signed pricing document that listed the balance due + financing options with monthly payments. I felt like something was wrong with the math and tried to calculate on my phone but the sales manager assured me everything was correct. At this point, before I paid my down payment they forced me to switch my car insurance to the new vehicle. Once I went into the sales financing room, the total due was $2,000 higher than the price I was quoted in very small font at the top while the monthly financing plan was the exact same. They admitted there was a printing error. I asked for them to honor the original balance due that was signed by the sales manager but they would not honor the total we originally agreed on. I feel like they took advantage by forcing me to switch my car insurance right then and there and then after everything was finalized they attempted their printing error scam trick on me. I have attached the price they quoted me that was signed with the miscalculated monthly payments to show that this was their plan from the start and they are taking advantage of people who dont have a finance background. I dont think I am the only one that has gotten this printing error issue and me being a young female first time buyer made me feel uncomfortable and really shady. I just dont want anyone to be put in the situation I was in a feel forced to go through with it because of them making you take the steps to change your insurance, etc.

  Business response

  10/02/2024

  Customer never purchased vehicle and after reviewing all the paperwork that was completed all numbers match.  Also our company policy is to have valid vin specific insurance prior to taking delivery if insurance company is available to get the request.

• Initial Complaint

  09/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchase my vehicle on July 10th 2024 specifically because it had a towing package. After taking it out on a road trip I discovered that the 7-blade plug is not working properly. I called to make a service appointment with them on Sept 6th within the initial 90 day warranty period. The scheduler offered me several times available and asked it I would be waiting for the repair. I said I would and picked the 3:40pm slot. After an hour drive, when I arrived at the service department, they initially were confused why I was there. Once they finally found me in the system, they explained to me that it was too late in the day to start any electrical work. They didn't offer to keep it to work on with a shuttle or rental car. They just sent me on my way with nothing more than an apology for wasting 2-1/2 hours out of my life for nothing, and excuses that their schedulers are located in ****** and apparently have no clue on how long repairs will take. They did tell me that AutoNation North could honor my warranty so that I wouldn't have to drive down there again.Once again I made an appointment with the incompetent scheduler, but made it for 7am at the closer location. This time when I arrived, unbeknownst to me, waiting for the repairs was still not going to be an option as they told me it was going to be 4 days of my car just waiting in the que before they could even run a diagnostic, but I couldn't take it home while I waited the 4 days either. Is it too much to ask to get service on the same day as a scheduled appointment? This is a seriously broken system they are running here. I was also told that while I was under my 90days for the work, that I was over miles due to my trip. It was going to be over $200 just to run the diagnostic. I can't get the wasted hours of my life back, but I would at least like the issue repaired, under warranty with a same day service. If not, I will take my future business elsewhere and highly encourage others to do the same.

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2020 F150 from AutoNation Ford Littleton in September of 2020. The quality problems started immediately. To date, I have experienced the following:Back camera issues - multiple failures Multiple interior speakers replaced Panoramic roof - multiple failures Cracked steering wheel cover MAF and MAP sensor failures Active shutter system failure Front differential - this has been replaced twice Transmission issue - multiple parts have been replaced as part of a failure Rear suspensions issue - tech heard the but still undiagnosed at this point LF wheel bearing replacement Starter replacement for a failure Water pump replaced and thermostat replaced for a failure Many of these were covered under a factory warranty. Given the quality concerns, I purchased an extended warranty. AutoNation now refuses to service the vehicle. I took it to another dealer and they verified the last three issues on the list above. Even when this was brought to AutoNation's attention, they refuse to acknowledge their error and repair the vehicle. Most, if not all, of these issues above have required multiple attempts by the dealer to correct. Now, they refuse to honor the **** extended warranty and repair the vehicle.

  Business response

  09/27/2024

  Good Afternoon - We have reviewed his concerns and a couple occasions.  We even had the Ford Field Engineer come out and inspect the vehicle.  Between our Master Technician and the Ford Field Engineer everything on the vehicle is as manufactures specifications.  He is welcome to have other **** stores do the work on the vehicle he is requesting.  Thanks

• Initial Complaint

  08/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I bought a used vehicle from AutoNation Ford Littleton on 4/24/24. The car had ***** miles on it. Today is 8/20/24. 2 days after I bought the car the change oil light came on. I called AutoNation and they said get the oil changed and they would reimburse me. I sent the receipt but never got reimbursed. That was the first problem. The 2nd problem is much bigger: Sunday, 8/11/24, as I was driving approximately 60 mph and passing another vehicle, my car died on the highway. No one from AutoNation returns any of my calls.

• Initial Complaint

  07/18/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I ordered a vehicle from this dealership, on delivery they were supposed to apply a paint protection Film I purchased for $899, which ended up being added to the taxes paid on the vehicle. When I went to pick up the vehicle, I noticed this was not applied. I asked the salesman, *******************, about it and he said they were having trouble with personnel in the service department and they would have to apply it later and they would contact me with the appointment. I continued to call him with updates until he was let go. He gave me another name, *****, to call and handle this. In the meantime my mother died and I was the executor of her estate. So with the added responsibility and working a full time job, I found myself overwhelmed. I did try reaching out to *****, but he never responded. So the next time I had a service appointment (11/21/23), I went up front to talk to the sales manager. At this point, I no longer wanted the product and just wanted a refund. He told me that person to handle this refund was not in, but he would let them know. He told me that they would have to request a refund and I would get a check within 6 weeks. The check never arrived. The next time I went in to speak to the same Sales manager (4/6/2024), he assured me that it was just mishandled and that he would follow up and make sure that the refund was provided. Still nothing. So yesterday, I visited him again on a day where the ****************** was available. They spoke to the General Sales manager and she assured me that the request would be submitted yesterday. I asked for a copy of the request to be emailed to me by the end of the day. When it wasn't, she told me that their controller is on vacation and gave me an email address to follow up with **************************************** I emailed him and have still not gotten a response.

• Initial Complaint

  07/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a used car for cash on 03/28/2024 - The finance person "*************************" added a "Tire and Wheel Protection" package, he was told 3 times not to add. When I got home, I noticed it and he had charged me $884.00 - I told the used car manager right away and we started the refund paper the next day. The person who added the package was fired. I waited for 4 weeks for a refund and I got nothing, I contacted the delareship in person and called and emailed repeatedly for an update. I still have no response. It is almost 4 months and I have nothing. They put *********************** in charge of getting the refund and she just ignores emails and will not provide the confirmation number AutoNation issues for refunds and tracking.

  Business response

  08/09/2024

  I have reviewed the details and the email communication.  On 08/05/2024 ****** emailed the customer that all the paperwork and process is started and with Safeguard.  She will update once she gets an update.  We will make sure the cancellations get completed.

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On March 01, 2024, I brought my 2017 **** F150 in to replace the **** I was quoted $320 by the only female service advisor at AutoNation for replacement and programming of the **** When the service was completed, I was charged $566.95. No quote was given for labor for the service outside of the estimate prior to dropping it off.After replacement, the *** was not functioning. I agreed only for a diagnostic, 2 hrs at $225/hr. I received a call from the service advisor saying the diagnostics were complete and 4 wires were repaired at a cost of $678.95. I never agreed to the repair. Typical electrical technician time to jumper 4 wires should be 1 hour. I had no choice but to pay to get my truck back. Total unapproved over-payment = $924.95.

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a used 2013 F150 on December 29th. On January 2nd the truck would not start (first time trying to start it). A mechanic looked at the truck and found that someone had wired it themselves. I asked Autonation for fix the problem and all they did was replace a fuse. This truck is to be used for business so I paid $1,300 to install a wrap on it. In the last 2 months the truck has been towed to the repair shop 5 times ($900) we have had to pay to rewire it, replace the battery, and replace the starter twice costing over $3,000. I have since sold the truck because we cannot keep it running. All in all this has cost me over $22,000 plus another $18,000 is lost wages. Autonation needs to reimburse the cost of the truck.

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I traded my car in when I purchased a new vehicle from this business. After my trade in, I realized I had forgotten to take the license plate off of the traded in vehicle. I called the dealer and told them of the situation and they assured me they'd take care of it, they do this on a daily basis, afterall. A few weeks later I got a bill in the mail for a toll road that had been taken with my old license plates. The dealer obviously did not remove them, and is now, by the letter of the law, involved in criminal misuse of a license plate. I tried contacting the dealer to speak with a manager but was given the transfer runaround and my messages have not been returned.

• Initial Complaint

  02/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I thought I filed this as a complaint... not a Review. Regardless, they responded to the review on 2/7/24 stating they would reach out to us to resolve these issues. NO ONE has reached out yet-full week and a half later. My daughter bought her first car from Autonation ford littleton... We received this email on 10/26/23. Hi xxxxxxx,Now that you've had your Compass for a few days I wanted to check to see if I could help you with any additional questions or operating any of the features or technology.My job didn't end when you left the store, please know I'm always available to help.You can reach me at .Thank you and we look forward to hearing from you,********* M Internet Sales Manager 720-xxx-xxxx AutoNation Ford Littleton ******************* Littleton, ** ***** The following email was sent on 11.9.2023 Hi *********, thanks for checking in- A few outstanding items: Additional key fob - you mentioned that you would have or check on locksmith to come to our location. If north Westminster is too far - I have a shop in ************* off 270 & *******. ********** - you mentioned your manager approved carpet floor mats and we forgot to remind when we came down for the full detail. Tire sensor - understand this is still on back order - any update? No response from *********. So added ***** another sales associate and sent the same email on 11.30.23 and again on 1.26.24. Again, no response! Not outlandish requests to promises made when we purchased the vehicle. We'd appreciate a reply.

  Business response

  02/16/2024

  Have spoken with the customer and will coordinate a resolution with our service department.  Thanks.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩