ComplaintsforGreenEarth Midwest
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On November 8, 2023 around 4:45 pm I received a call from my business partner who was in the parking lot and witnessed this company's employee ride a lawn mower off a curb and into my car. I went to my car to find two employees and the riding lawnmower flipped backwards onto my car. I watched them struggle to push the lawnmower off my car and tell me multiple times "no damage." It was dusk and my car was very dirty so at the time I said okay and went back inside. When I got home, in the light, I noticed a dent to my car where the lawnmower had been. I called Patrick DePreist, reaching him on November 10, 2023, our office park's contact for the company, and he apologized and asked me to get a quote for repairs. I did so on the same date and e-mailed the quote to him. On November 13, 2023 he said the company would submit a claim to insurance. They finally did so on November 30, 2023. Their insurance company is Selective Insurance. Today, January 2, 2023, despite making the claim their insurance company is telling me they are saying the accident never happened.Business response
02/12/2024
from: Emily Durgan <edurgan@greenearthgt.com>
to: "disputes@wynco.bbb.org" <disputes@wynco.bbb.org>
date: Feb 12, 2024, 10:07 AM
subject: FW: You have a New Message from BBB Regarding Complaint #21084446
Hi,
This is the first that we have seen this from you.
We handled this situation with our insurance but it was a he said/she said and they determined there was no evidence to show that we were at fault. What can we can we do about this.
Emily Durgan
GreenEarth
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.