ComplaintsforComfort Dental Northglenn
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Complaint Details
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Initial Complaint
02/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to this dentist for a routine preventative cleaning with the understanding that I would only need to pay the ** pay. They did the cleaning and I paid the ** pay at the office when it was **mplete. Several months later I received a bill asking for the ** pay that I paid again. I called them on 2-10-23 and explained to them that I already paid the ** pay at the office when the cleaning was **mplete. The person that answered stated that I only paid the ** pay for one procedure but they did numerous procedures. I explained to them that I was only there for one procedure (cleaning) and nobody there told me that there would be other procedures that would **st more money. They told me that they were going to send me to **llections if I did not pay the ** pay again. Whoever is doing the medical billing is just trying to rip patients off and take more money.Business response
02/23/2023
Hello, I am trying to list this complaint as resolved. We have spoken with the customer *********************, and he said he was satisfied with our response. We are unable to login to our account because it is registered under a previous business partner of our dental office (*******************************) who no longer works here. He reached out to let us know of the complaint but we do not have access to our account. Please could someone assist us? Thanks.
********************************* DMD
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.