ComplaintsforRoto Rooter Plumbing
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Complaint Details
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Initial Complaint
09/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We had Roto-Rooter come out to clear a sink that would not drain in an hour bathroom. The technician used excessive force and cracked our sink, which is no longer usable. I have been in contact with the company six times asking them to repair the sink and they refuse.Business response
10/23/2024
Good morning,
We had no factual evidence that we broke the sink and our technician informed us that it was not at fault to **, we feel we don't have anything indicating that we were responsible for this. Strictly out of good faith, we will reimburse the cost of the sink and this was agreed upon with the customer.
Customer response
10/23/2024
Better Business Bureau:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
**** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.