Business ProfileforMercedes-Benz of Westminster

While traveling our 2022 Sprinter can had an issue with the 4x4 switch and the instrument cluster (IC) went black. We brought to van to the service department and it was diagnosed to be a faulty IC and that it needed to be replaced. They ordered the part and we were told to bring the van back after 2 days (the van was drivable). When we went back for the install of the new IC the original service advisor has gone for vacation and the job was handed off to *** (another service advisor). We waited patiently and every time I follow up with *** he would make an excuse that he dont know much about the problem because the repair was just handed off to him. We brought the van 8:00am as requested. Around 5:00pm my wife became impatient and she followed up herself, she was told they are just wrapping up and will bring the van out soon. *** brought the van out and explained that they cannot make the new instrument cluster work hence they put back the old broken (broken by their tech on the first day) instrument cluster. When I started to question him and asking for his recommendation he hesitated and said he would consult his mechanic. He came back saying they will re-install the new IC and advised that I bring the van straight to a dealership when we get back to **. We waited for another hour or so until the van was ready. I started the van and there were a handful of warnings on the dash, inoperable lane assist, check engine light, etc. *** said the van is drivable and again suggested we go straight to a local dealership. When we arrived in **, I brought the van to my local MB dealership/service. My service advisor found out that the vans original data (mileage, user settings, etc) were not transferred/uploaded to the new IC. With this, he consulted his team and came saying that they cannot estimate how long they should be able to repair the issue. It could take weeks, or months he said. To date the van is now in the dealership 5 weeks. MB USA is now involved.