ComplaintsforPrimera Auto LLC
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Complaint Details
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Initial Complaint
04/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased a car on 3/30. We put down $2000.00 The dealer told us the tire was fine but the next day the next day the tire blew and no spare was provided. We had to spend $200 for a tire and $200 for a hotel. The next Monday we were told our loan request was denied and they wanted the car back. We returned the vehicle but they refuse to return our down payment. They have yelled at me. Used fowl language and now, continuously hang up on me when I called.Business response
03/28/2024
On 03/30/2023 Primera Auto was visited by ************************ as he was interested in a minivan we had for sale. ************* test drove the vehicle, liked it and wanted to purchase it. ************* wanted to finance the vehicle as he only had 2000$ to put down. We were able to find a bank ( ******************) to finance the rest. ************* assured us and the bank that he is currently employed and that he has a steady income. He signed multiple documents assuring this along with other information. That same day we released our vehicle to him. The next day we were informed by the bank that when they tried to verify employment, it turned out that ************* had quit his employment weeks earlier. He had lied on his application to us and the bank and as a result they were refusing to extend financing to him. We contacted him and he admitted he lied on his application. We asked him to return the vehicle. He then informed us that he will return the vehicle "in a few days" as he was hundreds of miles away. After several days, he finally showed up back with our minivan with mismatched tires, trashed on the inside and in general in terrible condition. We explained to ************* that we will refund his deposit t minus what it costs us to ********* the vehicle and rematch all the tires. We mailed him a check for the difference on April 14th 2023.
Thanks,
*****************************
Primera Auto LLC
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.