ComplaintsforBlasius of Bristol LLC

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I put $20,000 as down payment for this vehicle from 04/10/24 and was told that a light was showing on the dash , the object sensor for the driver side of the vehicle , I was told it was be ready 04/12/24 then on that day I was further told the part didn’t arrive , on 04/15/24 I reviewed a call from the finance manager telling me the part arrive at the store 2 pm that day and the vehicle would be ready before the end of the business day , I had to call back 5:30 pm and was told the vehicle wasn’t finish and I had to wait until 04/16/24 now today 04/16/24 I again had to call the dealer and was put on hold then was told the manager was busy and he ll get back in touch with me asap which nobody did then 4pm I called and was told by this manager that the brand new part was defective and he doesn’t know when this vehicle would be ready , I told him all this seems shady and there might be a bigger problem that they re not telling me and ask if I could get my money back seeing that they was the one who wasn’t forth coming about this vehicle, he told me the bank already pay up and I’m not getting back any money what done s done , I told him I’m going to report this dealership to BBB and *** and he instructed me to go right ahead and waste my time because refunding my money wasn’t an option

  Business response

  05/02/2024

  We regret the delay in officially responding to this complaint, though we have been in contact with the customer. This customer received his vehicle back from our Service Department several weeks ago with all repairs completed. While we were not willing to refund the customer's down payment, we did reimburse him for some items he ultimately decided he did not want, including a Maintenance package, Extended Warranty and Tires For Life. 

  Customer response

  05/02/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ******** , I receive the vehicle 05/26/24 , I’ve to be on the phone constantly trying to get the warranty removed from my account which I was to my the manager that he was unable to remove it because payments was already received, I had to make reference to what the document says about the 30 cancellation policy before they agree to remove it , on the vehicle the running board and the remote starter is defective and I told the said manager about it and I was told by him that a member of his specialist team would contact me to schedule a day to repair it and up until present time no one contacted me 

  Business response

  05/08/2024

  Based on the customer's last response, we contacted him to arrange to have the vehicle brought in to the dealership to fix the two remaining outstanding issues. We set up an appointment on Tuesday May 7 but the customer did not make it for the visit. When we contacted him the next day, he indicated that the two items were working to his satisfaction. 

  Customer response

  05/08/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  That wasn’t the original problem , it was the business who was taking long to deliver the vehicle then after I receive it then there was certain malfunction which I was suppose to take back after numerous complaints now it seems ok so I told them about it , there s the emission which is now due but I decided I won’t be taking it to them because they should’ve dealt with that before they sold me the vehicle and now the loan thst they say was adjusted is still reflecting the original amount , I call the creditor (Ally Bank) and was told there are no notice of any adjustment from the car dealership which they inform BBB that those was adjusted , my loan suppose to be $27k but it showing over $34k so I Dnt know what s it they re fixing but as soon as this money problem fix I want nothing to do with this car dealership 
  Sincerely,
  
  **** ********

  Business response

  05/13/2024

  We understand the customer's frustration, but everything he requested cancelled has been done so from our end. We have advised the customer that the process does take some time to work its way through the system to completion. But, again, everything we could possibly do to execute this has been done.

  Customer response

  05/13/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  Until it shows on my loan that it was adjusted then I cnt take that response I Dnt trust this business , why when I contacted the lender they ve no record of any adjustments been initiated? They told me it was done and they told you BBB that it was done yet the lenders Dnt have a record of it , after 30 days I Dnt want to be contacting BBB about this issue again so until it reflect on my loan balance or the lender told me otherwise then I cnt accept this business words for my money 
  Sincerely,
  
  **** ********

• Initial Complaint

  02/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July 8 2022 I purchased a ***** ******* 2021 for $65521.48 in cash. I choose to let dealer take care of registration and everything. I was told I would receive title in mail. A month from the purchase I called and stated I still don’t have my title, financing manger (Andy) who took care of all my transa**ions told me to come in he has my title. I picked up the “title” and a week later I realized it was the original owners title, I went back in and told him what happened he a**ed like it was mistake. He then told me to go to the *** and bring all my paperwork and I would receive my title, I did I even have a letter saying the dealer didn’t submit the documents for the title application to be in my name from the ***. Months go on with him saying he’s going to submit the paperwork for the title application, but the *** says no documents were sent. It’s been 6+ months with no title.

  Business response

  03/21/2023

  Hi ******* - it was nice speaking with you earlier this morning. As discussed, the above referenced case is settled. The complainant now has his title from the ** *** and we anticipate no further issues. Please let me know if you need any additional information. Thank you, Bill

• Initial Complaint

  02/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 20, 2022, I purchased a 2013 *** ******, from Blasius of Bristol, **. I did sign a Buyers Guide for as is, no dealer warranty, but did purchase an extended warranty with *** *****. When test driving the truck it was riding rough and the salesman indicated that it had an after market cam in the engine. Not a *** original part. He mentioned it was checked at Blasius Chev of ********** *** and they deemed it to be running good and said the shaking of the cam could be fixed with a diagnostic scan. I took the vehicle to *** ***** ***, ********* ** the beginning of January, and the findings are so numerous, I can attach the documentation. Included in this was the fact that this truck has an incorrect engine,therefore, we can not even be sure of the correct mileage. I contacted Blasius of Bristol to explain the findings and Jim the GM said don’t bring it here, we will not do anything. So, the service manager at *** **** contacted the warranty company, *** *****. After about a week *** ***** towed the truck back to Blasius of Bristol. I never heard from them, so after a few weeks I called them and was told it was at their Waterbury dealership. I finally got ahold of their service mgr Joel who said the truck went to ******* ****** in ********* *** Joel said it was tuned to perfection. I picked the truck up and brought it back to *** **** ***. They said it was as if nothing was done. They contacted ******* *****g and was told it was tuned up just to get the engine light to go off. As of now the truck is at *** **** and they will once again contact the warranty company. I am currently paying for a vehicle I cannot drive, that has been in for service more than I have had it and I can not get a sticker. It will not pass inspection. I feel the dealership was dishonest and they should be held accountable.

  Business response

  02/16/2023

  As the complainant states, he was fully aware that this purchase was an “As Is” vehicle due to its age and its price was discounted appropriately due to this fact. An “As Is” vehicle sale carries much less of an obligation for a dealer to be responsible for any defect on the vehicle that may arise and this was fully explained to the customer. Despite this, as a general rule (but not necessarily in all cases) our organization may offer some flexibility in this area. In the complainant’s case, we were not obligated whatsoever to attempt any repairs or diagnosis on this vehicle but opted to send it to our Waterbury facility to see if there may be a relatively easy fix. Given that is was an aftermarket issue, we opted to send the vehicle to ******** ****** for their expertise in matters such as this. Regardless of what is stated in the complaint regarding the diagnostic results, we as a company paid out an additional $1,000 to ******** for their efforts. Again, this was not an obligation of ours by any means but was done as a gesture of goodwill. As it is, and keeping in mind the complainant’s awareness of the “As Is” aspect of this deal, we feel we have gone above and beyond our responsibilities in this matter and are not willing to offer any additional monetary support.

• Initial Complaint

  02/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  the air bag light is on in my car which i have purchased at this dealership and have had less than a month when this happened i paid 15.000 for the car i will have it fixed and want to be reimbursed for the repair as i do not trust this blasius dealership after the last repair they did they put big rusty bolts to hold my liscence plate on

  Business response

  03/17/2022

  In reference to the complaint made by ***** ****** ID#********, on the purchase of a 2012 ******** ****, vin# ***************** on January 15th, 2022, please read the following:

   

  At the time of purchase, it was explained to Mr. ****** that this vehicle was over 7 years old and was being sold as "AS IS - NO DEALER WARRANTY", which was clearly stated on the Buyers Guide that he signed while taking delivery of the vehicle along with his finance and DMV paperwork.  

   

  Mr. ****** was also offered the opportunity to purchase and Extended Warranty on the vehicle, which he declined at time of delivery.

   

  Within a few days Mr. ****** returned to the Dealership with concerns with the emergency brake, which we were happy to fix for him at no charge.  

   

  A month after Mr. ****** purchased the vehicle, he came back to the Dealership with concerns that the air bag light was on, we offered Mr. ****** the option of purchasing the parts needed to fix the vehicle and we would pay for the labor in house to fix the vehicle, which Mr. ****** declined.  A few days later, Mr. ****** informed us that he took the vehicle to another repair shop and had the vehicle fixed for $1500.00.  We offered Mr. ****** $800.00, a little more than half of the bill, as a "good will" gesture towards the repair, which Mr. ****** also declined.  

   

  We feel that we have gone over and above to help Mr. ****** with the purchase of a vehicle that was clearly sold to him "AS IS".

   

  Please feel free to reach out with any other questions or concerns.

  Customer response

  03/17/2022

  
  Complaint: ********
  
  I am rejecting this response because:i  i did not have the car fixed for 1500.00 it is an estimate they havent fixed it yet because mr. p******* needs to send me the check for the 1500.00 not 800.00 bajram fera told my wife when she called my manager said we will look at the car but we wont cover the repair that being said when my liscence plate flew off my car because someone neglected to tighten the screws they fixed it by putting two huge rusty bolts through the plate why would i allow them to work on the car after that mr p******* is trying to cover himself because he sold me an unsafe vehicle i still cant put anyone in the passengers seat mr. p******* needs to step up and do whats moraly right and pay for the repair
  
  Sincerely,
  
  ***** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩