ComplaintsforBuzaid Appliance
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Complaint Details
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Initial Complaint
05/07/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased a ****** washing machine from Buzaid Appliance on March 17, 2024. The machine broke and they sent service (*** ****) here 4 times. One time they told me I needed a plumber because the problem was my water pressure. My water pressure was fine. One time they told me I needed an electrician because there was a problem with my outlet. My electrical was fine. I guess the other 2 times were when they came to assess the problems. I told them that this was not acceptable to have a brand new washer that keeps breaking down and I wanted it replaced. They told me that it was up to *** **** to determine that. I said after 4 times that service has been here I feel that the machine is a lemon and should be replaced. This company does not stand behind the products they sell. They should have refunded my money in full.Customer response
06/05/2024
Contacted by management at Buzaid’s. They offered to replace washer. I declined because the machine is working well, now that multiple parts have been replaced. I am afraid by replacing it with another machine, I may go through the same ordeal. Norman apologized and offered to wave the delivery fee of $129 and I excepted.
Thank you for your help in this matter.
Regards
***** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.