ComplaintsforAlbum Stop
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered 2 shirts from this company on 9/3/2022 and I never received my order. I’ve contacted their customer support email at least 10 times (albumsupply@gmail.com) and they never responded. I’ve even messaged them on their ********* account (which their website said to do). Basically they took my money for an order, and it’s been over 5 months and I never received my order, there has been absolutely no correspondence from the business regarding my order. So pretty much, they stole money from me, which is a crime.Initial Complaint
02/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I’ve paid for a shirt on the website. I’ve waited for it to arrive, but nothing came. I’ve tried to reach them many times via e-mail, and Instagram (that’s the only place where we can contact them, they don’t have phone Numbers or something ****** but they do not respond, ignore my messages and delete my comments on the posts where I comment a complaint. I was hopeful that they respond eventually because, in the past, I’ve ordered something and I’ve recieved it. But now, they just ignore me. I waited and send them a lot of messages, but nothing.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.