We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Hooked & Company has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Hooked & Company

              4 Mountainview Ter Suite 301 Danbury, CT 06810-4116

              BBB Accredited Business

            • Hooked & Company

              915 W Harmony St Neosho, MO 64850-1630

            • Hooked & Company

              PO Box 6014 Jefferson City, MO 65102-6014

            • Hooked & Company

              2931 E Mccarty St Jefferson Cty, MO 65101-4431

            • Hooked & Company

              PO Box 6023 Jefferson Cty, MO 65102-6023

            Business ProfileHooked & Company

            Book, Compact Disc, and DVD Club
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            4 Mountainview Ter

            Suite 301

            Danbury, CT 06810-4116

            Visit Website

            Customer Reviews

            1.29/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            16 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/1/1975

            Years in Business: 64

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Hooked & Co (formerly Early Moments) has been bringing stories and learning programs to families since the 1960s. We’re proud to share nostalgic stories from Dr. Seuss, Disney, Baby Einstein, National Geographic Kids with families who cherish the lifelong memories they make reading together. In the 1980s, our history of reading instruction began with the creation of Hooked on Phonics. The program evolved over time, adapting to changing technology to create products that fit modern families. Now, these programs work together to bring families their first introduction to reading instruction, and plenty of stories to build a library that celebrates reading together (and independently!). We’re continually expanding our offerings to include additional subject areas, like Spelling and Math.

            Business Details

            This is a multi-location business.

            Find a Location

            Hooked & Company has 9 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Hooked & Company

                4 Mountainview Ter Suite 301 Danbury, CT 06810-4116

                BBB Accredited Business

              • Hooked & Company

                915 W Harmony St Neosho, MO 64850-1630

              • Hooked & Company

                PO Box 6014 Jefferson City, MO 65102-6014

              • Hooked & Company

                2931 E Mccarty St Jefferson Cty, MO 65101-4431

              • Hooked & Company

                PO Box 6023 Jefferson Cty, MO 65102-6023

              Headquarters
              4 Mountainview Ter Suite 301, Danbury, CT 06810-4116
              BBB File Opened:
              2/1/1972
              Years in Business:
              64
              Business Started:
              12/28/1959
              Business Started Locally:
              12/28/1959
              Business Incorporated:
              8/19/2008
              Accredited Since:
              5/1/1975
              Type of Entity:
              Corporation
              Alternate Business Name
              • Sandvik Publishing Interactive, Inc.
              • Early Moments
              • Hooked on Phonics
              Business Management
              • Mr. Robert Israel, President
              • Ms. Asheley Clune, Director of Customer Service
              Contact Information

              Principal

              • Mr. Robert Israel, President

              Customer Contact

              • Ms. Asheley Clune, Director of Customer Service
              Additional Contact Information

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              16 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/19/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              I ordered july 16 a subscription for my son books. Its been a month and nothing has came. I never recieved an email and no way to log in. Ive tried so many times to get in and this is a scam. I do not want this fake subscription that i keep being charged for. I also want my books that was promise for my son.
              Read More
              Read 15 More Complaints

              Customer Reviews

              7 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Heather P

              08/20/2024

              I tried to get the service they double charged my card and then said that they didn't accept my card as payments this is clearly a scam I would not suggest getting hooked on phonics for anyone their customer service is trash their employees are trash if your child needs help reading please seek other means to help them read because hooked on phonics is not a good company
              Read 6 More Customer Reviews

              Local BBB

              BBB Serving Connecticut

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.