ComplaintsforBerkshire Food Distributors
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Complaint Details
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Initial Complaint
03/07/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On March 5, 2023, just a little before 3pm, I was thirsty and went to the vending machine to purchase water, while at work. My work location is **** *********** ******* ***** ******* *** **** *****. I used vending canteen machine ID ***** with card ending no ****. The machine stated it was vending water, but nothing came out. I tried reaching the company by email, to no avail.Business response
03/07/2023
I will have the office reach out to her to give refund. Our phone numbers are posted on all machines and next time please call and we can handle it right away.Customer response
03/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
04/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I attempted to purchase a beverage for $2.10 from this companies vending machine on 4/13/2022. My payment was processed however nothing was dispensed. I contacted the company several times over the following week including initiating their convoluted process of reimbursement. I also spoke with a representative on the phone after not receiving a refund and was assured a refund would be issued. To date I have still not received a refund for product that was never dispensed.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.