ComplaintsforUnited We Stand LLC

• Initial Complaint

  01/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am 70 in March, retired teacher, fixed income, widowed. $134,000 down payment for addition-to start 11/13/23 (he said-windows received). This date + 3 more cancelled for personal reasons: illness, truck, vacation, tree on his house. Recent start date 1/15/24 cancelled. I texted him that I did not believe his company had the capacity to do the job and asked to have the windows delivered to me and the difference in cost refunded. He refused to give me the windows and repeatedly texted -he wants to keep the windows and would refund 100% in full. We agreed to full refund (no windows) and to meet Thursday morning, 10:00 AM, 1/18,2024 in front of ********** (************, ********* **) where he would give me a check for $134,000, refund in full. The morning of 1/18, he texted that he wanted to avoid a confrontation so he had already put the check in the mail. He has repeatedly stated in text messages that the check was put in the mail on Thursday (last week, 1/18) and that I should get it shortly. NO check as of today. I do not believe that he ever sent one nor did he ever order windows (reason for later start date of 11/13 and 6 mos "to-start-by" in contract was ordering windows). I texted that there's no check and he repeats that he mailed me 100% refund. Yesterday 1/25/2024, he texted that he absolutely put the check in the mail and that he's away with his wife and kids (he has 4 school-aged boys) at church retreat through Monday. He texted that if the check does not come in the mail, he'll meet me next week to give me a new check. He has done NO WORK IN ANY CAPACITY, NO windows delivered to me. I did all of the leg-work: surveys, applications, obtaining variance and building permit, paid for plans on CAD, removed solar panels 11/9/2023 so work could begin 11/13 (and must reinstall them), purchased vanities, toilets, lighting. packed up my house (I cannot use it for friends or guests). I'm harmed financially, emotionally, socially. It looks intentional.

  Business response

  01/26/2024

  To whom it may concern,

   

   I'm sorry that ************************* feels as though she is being lied to or taken advantage of. Circumstances beyond my control have come up resulting in a later start time than originally stated. I still had full intention on starting and completing ***************************** project. She responded to me on 1/15/24 stating that she no longer thought that my company could handle the job and wanted her deposit back. Although she has done a majority of the leg work throughout the last year, there has been many hours of my own put into the dealings with this project. There has been multiple obstacles from both parties to get this project up and running. I agreed to refund the full amount back to her and keep the windows. The reasoning for keeping the windows is because I want no further confrontation or communication with *************************. If anything were to go wrong with the windows (wrong size, gets broken, isn't correct) the order was through me, under my company name. I do not want to be any part of that. I mailed ************************* her check on Thursday 1/18/24 instead of meeting her because after multiple harassing text messages from her I did not feel comfortable meeting her in person anymore. I have no control over the mail and why she has not recieved it. I let her know if she does not recieve it next week I will give her a new check. In the mean time she has continued to text me rude and harassing texts and has now filed this complaint. I have since spoken with legal advice and feel as though going forward she needs to send a written contract cancellation letter to me for us both to sign. I will be putting a stop payment on the already mailed check. The letter to include her receiving a full refund, my possession of the windows and no further action or communication between parties after the contract is signed and her refund is recieved. Once the letter is recieved and both parties have signed I will give her her refund within 10 business days. The hostile attitude she has had toward me when I've been nothing but respectful toward her has brought me to this. From here forward I believe everything needs to be handled in writing with both party's signatures as to protect both her and I. 

  Customer response

  01/27/2024

   
  Complaint:********
  
  I am rejecting this response because:

  To the Administrators of BBB,
  
  My perceptions of being lied to and taken advantage of meet a reasonable person standard for those perceptions. When promises are repeatedly made and not honored, when many start dates are made and broken for personal problems (illness, truck breakdown, vacation, tree fell on house), when meeting to hand over a check is cancelled and I check the mail for over a week for a promised refund of $134,000 with texts that assert - check is in the mail, my perceptions and need to take action through BBB and other legal means is more than reasonable, understandable, and, in fact, necessary.  Further, I reject the characterization that I have made harassing texts and the implication that I am somehow a threatening person.  I have not threatened Menghi but have tried to recover the money that represents decades of savings.  Menghi has done no work for that money.  His claims that he has hours in the job are hours that companies consider sales and business development such as writing proposals, meeting with prospective customers, discussing the scope and detail of projects, and writing contracts. 
  
  Understand my purpose herein:  I do not want to harm Menghi's, their company, or ability to earn a living. 

  I simply want the immediate refund of $134,000 to me.
  
  If Menghi sincerely wants a resolution to this matter, as do I,  put $134,000 into my attorneys escrow account for immediate release to me upon the execution of termination of contract and mutual release documents.  If this is agreeable, I will provide the contact information for my attorney to handle the escrow account and documents.
  
  Sincerely,
  
  *************************************

  Business response

  02/02/2024

  To whomever it may concern,

   I am writing this letter and forwarding to all parties involved; ***************************, ******************** (Consumer Protection), and BBB. I am attaching *************************** certified letter as well as my own. Trying to navigate the communications with all parties on top of business/family/life etc is overwhelming and beyond stressful as I know it also is for ***************************. If everyone is in agreement, I would like to purpose that both *************************** and myself sign the enclosed letter stating that she receives her full refund and we part ways, respectfully and amicably. The contract will be void and no further claims against myself and company or my wife (*****************************). I will send *************************** a cashiers check, overnight mail on Monday with a tracking number to ensure she receives it. Thank you for everyone's time, I am hopeful that *************************** and myself can conclude this matter and move on. 

  
  

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