Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Odessa Builders are unprofessional so called installers,They damaged my door trying to install a deadbalt,the worst of the worst,Business response
06/04/2024
Good day. We did not have a contract or have taken any money from this customer.. All materials and labor was purchased at **** *****. That said I would not at all mind to personally go out to see if a solution can be found for this customer. If they are willing.to have me. Please let me know. I will not contact the customer until I hear from you
sincerely Vladimir
Customer response
06/06/2024
Complaint: ********
I am rejecting this response because:i Called this business so many times,and they told me that they were going to order a plate for my dead bold for my Door I never heard anything from them its over a month now,Also the lady that answers the phone her name is valery she told me that the owner Vladimere would contact me he never did! I need my door to be fixed the warranty expires in july maybe they are waiting for it to expire.
Sincerely,
********* ********Initial Complaint
08/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had to special order a closet door from **** *****. I assume they use this company for installation. I scheduled an appointment for Aug 2, 2022 between 8-10am…I received a call from the company stating she overbooked & if I can please move the appointment to 2pm that same day. Fine… 3pm comes and a man calls me telling me he has to cancel the install due to an emergency at home. Rescheduled for today Sunday Aug 7, 2022 at 2pm… well needless to say it’s 2:49pm & NO one is here yet. 45 minutes later you call to tell me you are running late???? I am paying $918.92 for a door I do not even have. This is poor customer service! I would like to be compensated for my time & aggravation!!! This is ridiculous!!!!Business response
09/15/2022
Mrs. **** I am very sorry about your inconvenience .regrettably problems on the jobs and family emergency's do happen. I am happy that the team kept you updated and was even able to install you on a Sunday when we normally do not do installs at all.
You mentioned that you paid $918.92 to us, we have not received any payments from you at all. we do not have a contract with you of any kind.
Thank you very much Vladimir
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1451 New Britain Ave
Ste 11
Farmington, CT 06032-3343
Business hours
Today,8:00 AM - 5:00 PM
| MMonday | 8:00 AM - 5:00 PM |
|---|---|
| TTuesday | 8:00 AM - 5:00 PM |
| WWednesday | 8:00 AM - 5:00 PM |
| ThThursday | 8:00 AM - 5:00 PM |
| FFriday | 8:00 AM - 5:00 PM |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.