ComplaintsforValley Wines
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Complaint Details
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Initial Complaint
04/19/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I went to this store to buy a tequila that was advertised on their website for the cost of $59.99. This tequila usually costs about $500.00 so I was very happy and surprised to see the huge discount. When I got to the store, the clerk said that the owner paid a lot more for the tequila and that the advertised cost was a mistake. I asked him if they could still honor the price since the mistake was not on my part and he said he was going to call the owner. After talking with the owner, he said they were not going to let me buy it for that much. I proceeded to ask him what would have happened if instead of going to the store I would have placed the order online. He said that they still wouldn't have let me buy it for that much. I don' know how they would do that. I understand that there was a mistake, but the error was not made by me. This is a false advertisement. The clerk also mentioned that they hired someone to do their website and that this was not their first mistake. They probably changed the price by now but I took a few screenshots of their webpage.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.